Customer Service West Palm

Francena Q. Stevenson

West Palm Beach, FL *****

*.********@*****.*** • 561-***-****

OBJECTIVE

Dedicated customer service professional with extensive experience in the retail industry seeking an opportunity in a team-oriented organization. Adept at handling a wide range of customer needs and effectively communicating to provide superior customer service.

SKILLS

●Customer Service

●Active Listening

●Improving Customer Experience

●Positive Attitude

●Interpersonal skills

●Communication

●Decision Making

●Product Knowledge

●Building Customer Loyalty

●Attentiveness

●Problem Solving

●Money Handling

EMPLOYMENT

Airport Terminal Service – West Palm Beach, FL

Aircraft Cleaner

•Sanitized the aircraft restrooms and seats

•Vacuumed aircraft flooring and wiped down windows

•Removed and disposed of trash

•Accurately stocked airline materials

Home Goods – West Palm Beach, FL

Cashier

•Provided a positive customer experience with friendly and courteous service

•Registered sales on a cash register by scanning items and totaling customers purchases

•Bagged purchases as needed

•Answered customer questions about products and pricing

Home Depot - West Palm Beach, FL

Cashier

•Provided a positive customer experience with friendly and courteous service

•Registered sales on a cash register by scanning items and totaling customers purchases

•Bagged purchases as needed

•Resolved customer issues and questions

JC Penny’s - West Palm Beach, FL

Greeter

•Greeted and welcomed customers as they entered the store

•Provided customers with handouts regarding sales information

•Assisted customers with locating items or departments in the store

•Resolved customer issues and questions

EDUCATION

Medical Billing/Coding – Medvance Institute – Palm Springs, FL 2011-2012

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