Project Management Software Testing
Resume:
SANTHOSH KUMAR MOTAMARRY
https://www.linkedin.com/in/santhosh-kumar-motamarry-2b273916/
********.*********@*****.***
***** ****** **** **, **** Prairie, MN - 55344
Professional Summary
Results-driven Software Testing and Project Management professional with 16 years of experience in the software testing domain. Proven expertise in designing and implementing test plans for functional and non-functional testing, developing test cases, and leading high-impact projects. Adept at coordinating testing efforts across multiple teams and working closely with project managers to ensure testing activities align with project goals and budgets. Skilled in test automation, defect management, and utilizing project management tools to achieve successful project outcomes. Strong background in digital transformation within the banking sector, with knowledge of emerging AI tools to enhance testing processes.
Key Skills
PEGA Application Testing: 12+ Years of experience in PEGA applicaition testing, with deep domain knowledge and subject matter expertise.
Functional Testing: 15+ years of hands-on functional testing experience, including test case creation, organization, and execution.
Automation Proficiency: Skilled in designing and maintaining automation scripts, enhancing existing frameworks, and managing automated regression suites.
Defect Management: Proficient in defect triage, tracking, and resolution, ensuring critical issues are addressed effectively.
Collaboration and Communication: Adept at working closely with clients, business analysts, and vendors to ensure clarity in requirements and optimal testing outcomes.
Core Competencies
Software Testing: Manual and Automated Testing, Functional and Non-Functional Testing, Test Plan Development
Project Management: Project Planning, Forecasting, Scheduling, Risk Management, Performance Measurement
Coordination & Communication: Cross-Functional Team Collaboration, Stakeholder Engagement, Status Reporting
Technical Skills: Test Automation Tools (Selenium, JUnit, Cucumber), Project Management Tools (JIRA, Microsoft Project), Defect Management, Database Testing (SQL)
Industry Knowledge: Digital Transformation, Banking, Artificial Intelligence Tools Familiarity
Technical Skills
Testing Tools: Selenium, QTP, HP ALM, LoadRunner
Project Management: Microsoft Project, JIRA, Smartsheets
Programming Languages: Java, SQL, Python
Databases: Oracle, SQL Server, MySQL
Methodologies: Agile, Waterfall, Test-Driven Development (TDD)
Domain Expertise: Investment Banking, Fund Accounting
Other: Experience with AI testing tools, familiarity with digital transformation practices in banking
CERTIFICATIONS:
ISTQB
GAQM Test Manager
Certified PEGA Business Analyst
PEGA Certified System Analyst
PROFESSIONAL EXPERIENCE:
VERIZON, Remote (Eden Prairie, MN) Dec 2023 - PRESENT
Senior QA Engineer / Test Lead
Project Description: With outbound marketing, the company initiates the conversation and pushes a message out to their customers rather than waiting for their customers to come to them. Automated text messages that confirm transactions inform about shipping and remind about abandoned carts are automated. They are sent only when triggered and only to customers who trigger them.
Responsibilities:
Assist development teams in the analysis and design for new and existing systems, providing expert insights on solution alternatives and efficiencies.
Collaborate in the proactive review of enterprise processes and applications, offering recommendations to enhance overall system performance.
Lead testing efforts, functioning as a testing expert to inspect and validate business and system requirements.
Develop comprehensive test plans, use cases, and test cases from requirements/stories and collaborate with development teams to ensure test readiness.
Provide guidance to Test Automation Developers, aiding in the creation and modification of automated test cases.
Coordinate vendor testing to ensure integration and compliance with internal systems.
Execute test plans, including both manual and automated test cases, for enterprise-wide applications and interfaces between internal and external systems.
Validate application test results against documented system requirements/stories to ensure completeness and accuracy.
Identify, analyze, and retest defects related to system changes, ensuring resolution before production deployment.
Maintain project planning systems, ensuring testing initiatives are current and aligned with project timelines.
Create and distribute test management documentation, reports, and direct communications with customers.
Participate in process improvement groups/committees to enhance testing standards and best practices.
COMPANY: TATA CONSULTANCY SERVICES JUL 2019 - Dec 2023
CLIENT: HUMANA, KY
Senior Test Lead and Project Manager
Project Description: Humana Inc. is a for-profit American health insurance company based in Louisville, Kentucky. I worked on “APEX and Zinc” projects, a Healthcare-related Pega project that deals with Adding, Updating, and Terming Providers from the HUMANA Network and different claims. APEX is an intent-driven application where providers can be added, updated, or Terminated using the respective intents. Zync is system-driven, which will take all the required details of the provider from the roaster and process them accordingly. Both are golden range applications for Humana, generating 10 Million USD.
Responsibilities:
Developed and implemented comprehensive test plans covering functional and non-functional aspects of software applications.
Designed, developed, and executed both manual and automated test cases, ensuring full test coverage for complex banking systems.
Identified, analyzed, and documented software defects, collaborating with the development team to facilitate efficient resolution.
Led high-priority projects impacting multiple business functions, aligning testing and project management efforts to support organizational goals.
Coordinated testing activities across cross-functional teams and stakeholders, fostering a collaborative environment to ensure seamless testing execution.
Managed test environments to simulate production scenarios, enhancing the accuracy of test results and defect identification.
Utilized project management tools to develop project plans, monitor progress, and implement change controls when necessary.
Prepared detailed reports on test activities, including metrics on defect trends and test case execution status, to inform project decisions.
Conducted regular project performance reviews and implemented approved workarounds to mitigate identified risks.
COMPANY: TATA CONSULTANCY SERVICES, SYDNEY(AUS) JUL 2018 – May 2019
COMMONWEALTH BANK OF AUSTRALIA
QA Test Lead
Project Description: The Commonwealth Bank of Australia (CBA), or CommBank, is an Australian multinational bank with businesses across New Zealand, Asia, the United States, and the United Kingdom. It provides various financial services, including retail, business, institutional banking, funds management, superannuation, insurance, investment, and brooking services. The Commonwealth Bank is the largest Australian listed company on the Australian Securities Exchange as of August 2015, with brands including Bankwest, Colonial First State Investments, ASB Bank (New Zealand), Commonwealth Securities (CommSec), and Commonwealth Insurance (CommInsure)
Responsibilities:
Developed and implemented comprehensive test plans covering functional and non-functional aspects of software applications.
Designed, developed, and executed both manual and automated test cases, ensuring full test coverage for complex banking systems.
Identified, analyzed, and documented software defects, collaborating with the development team to facilitate efficient resolution.
Led high-priority projects impacting multiple business functions, aligning testing and project management efforts to support organizational goals.
Coordinated testing activities across cross-functional teams and stakeholders, fostering a collaborative environment to ensure seamless testing execution.
Managed test environments to simulate production scenarios, enhancing the accuracy of test results and defect identification.
Utilized project management tools to develop project plans, monitor progress, and implement change controls when necessary.
Prepared detailed reports on test activities, including metrics on defect trends and test case execution status, to inform project decisions.
Conducted regular project performance reviews and implemented approved workarounds to mitigate identified risks.
Key Achievements:
Led a digital transformation initiative for a major banking client, driving the testing efforts for the migration and integration of new digital platforms.
Reduced testing time by 30% through optimized automation scripts and regression testing procedures.
Identified and implemented a risk-based testing strategy that minimized defect leakage, enhancing overall product quality.
Collaborated with business and development teams to address and resolve critical issues, ensuring timely and accurate software releases.
COMPANY: TATA CONSULTANCY SERVICES, AMSTERDAM(NETHERLANDS) JUL 2017 – Mar 2018
ING BANK, NLD
QA TEST LEAD
Project Description: The ING Group (Dutch: ING Groep) is a Dutch multinational banking and financial services corporation headquartered in Amsterdam. Its primary businesses are retail banking, direct banking, commercial banking, investment banking, wholesale banking, private banking, asset management, and insurance services. With total assets of US$1.1 trillion, it is one of the biggest banks in the world and consistently ranks among the top 30 largest banks globally. It is among the top ten largest European companies by revenue.ING is a Dutch member of the Inter-Alpha Group of Banks, a cooperative consortium of 11 prominent European banks. Since its creation in 2012, ING (Bank) [nl] has been a member of the list of global systemically important banks.
Responsibilities:
●Worked as test lead for this project and assigned work to the team.
●Directed the development and execution of test cases across multiple software applications, ensuring adherence to testing standards and best practices.
●Collaborated with project managers to integrate testing milestones into project timelines and budgets, optimizing resource allocation and project efficiency.
●Built cohesive testing teams, fostering collaboration and performance improvement through mentoring and skill development.
●Analyzed test results and defect metrics to deliver actionable insights, supporting continuous improvement of the testing process.
●Conducted end-to-end functional and regression testing for multiple high-stakes Investment Banking applications, ensuring robust performance and reliability across systems.
●Conducted Infrastructure as Code (IaC) testing using Terraform and Ansible, ensuring consistent configuration, robust infrastructure provisioning, and compliance with best practices.
●Regularly engaged with stakeholders to define automation needs, improve processes, and ensure clear communication on testing progress and challenges.
●Integrated automated tests into CI/CD pipelines, using tools such as Jenkins and GitLab to streamline deployment and reduce feedback cycles.
●Guided team members on automation practices, fostering a culture of quality and continuous learning.
●Created test cases, performed data validation, and applied testing methodologies to ensure application functionality aligned with business needs.
●Supported Agile practices by participating in sprint planning, stand-up meetings, and retrospectives, fostering an integrated approach to software quality
●Created and maintained test plans and strategies for various functional testing initiatives, focusing on high-quality outputs and risk mitigation.
●Conducted root cause analysis and collaborated with cross-functional teams to resolve defects effectively, ensuring minimal disruption to production.
●Actively participated in regression testing, working with automation teams to expand automated test coverage by 30%.
●Collaborated with cross-functional teams to clarify business requirements, streamline testing processes, and optimize project workflows.
●Responsible for designing and developing Functional and Regression test cases as per User stories.
●Working with Automation Testing tools like HP UFT and preparing the test scripts according to the regression test cases.
●Conduct Sprint Planning, Review, Sprint Retrospective, and daily SCRUM meetings.
●Experience assessing testing processes, creating and implementing testing and SQA strategies using Agile (Scrum) testing methodology.
●Create/Review detailed test scenarios and test cases in HP ALM.
●Developing complex queries using SQL Server and comparing the data with reports.
●Attended Demos, met with Client for User Acceptance, and provided QA signs on the testing.
●Work closely with the product owner/business analyst and project team to learn about the project functionalities and provide testing timelines.
●Understand business requirements and documentation (BRDS, user stories, test cases/scripts).
●Worked on using the Postman tool, Swagger and Fiddler, and Rest Client to test Web Services and REST APIs end-to-end across different systems.
●Performed both manual test script executions.
●Developed robust Selenium Page Object Model framework with Selenium WebDriver using Object-Oriented Programming in Java and the open-source unit test framework TestNG. Solid experience with the Gherkin language for behavior-driven testing and (BDD) framework implementation.
●Implemented POM (Page Object Model) automation framework using JAVA, Selenium WebDriver, and Cucumber.
●Developed a robust Selenium Page Object Model framework with Selenium WebDriver using Object-Oriented Programming in Java and the open-source unit test framework TestNG.
●Manage all testing efforts throughout the project lifecycle in an Agile environment. Responsibilities include Attending daily scrums and all agile ceremonies, such as Retro meetings and story grooming.
●Submit defects, work with the Business analysts and developers on a resolution and validate resolved issues.
●Involved in Functional Testing, GUI testing, Integration Testing, System Testing, Smoke Testing, and Regression Testing in web-based e-commerce applications.
●Perform Hardware/Platform Testing. Sets up software and hardware in the test lab, per specs.
●Involved in conducting User Acceptance Testing UAT and pre/post-production validations.
●Test planning, Requirements Traceability, Issue defects, troubleshooting, and retesting defects.
●Validate the application compatibility with different browsers (MS Edge, Firefox, Google Chrome).
Key Achievements:
Improved project delivery timelines by 15% through effective coordination and efficient resource utilization.
Spearheaded the introduction of AI-driven testing tools, which reduced testing cycle time by 30% and improved defect detection rates.
COMPANY: TATA CONSULTANCY SERVICES, HYDERABAD, INDIA JUNE 2016 – JUNE 2017
CLIENT: JP Morgan Chase (JPMC)
QA Test Lead
Project: SMART INVESTIGATION OF PAYMENTS.
Project Description: The Smart Investigation Framework is related to the investigations made into payments by organizations that face any issues while processing them. This is a PEGA Migration Project, which has been migrated from PEGA 5.5 to PEGA 6.3
Responsibilities:
●Worked as test lead for this project and assigned work to the team.
●Responsible for designing and developing Functional and Regression test cases as per User stories.
●Developed automation frameworks for UI testing using Java and Selenium, enabling rapid and efficient testing of web applications.
●Implemented API testing strategies using tools like Postman and REST-assured, delivering robust test coverage for back-end services.
●Conducted mobile automation testing, ensuring consistent functionality across mobile platforms.
●Collaborated with DevOps and Infrastructure teams on IaC testing, verifying Terraform scripts and Ansible playbooks to automate infrastructure provisioning.
●Delivered monthly reports to stakeholders on test coverage, defect tracking, and automation ROI, enhancing transparency and data-driven decision-making.
●Conduct Sprint Planning, Review, Sprint Retrospective, and daily SCRUM meetings.
●Experience assessing testing processes, creating and implementing testing and SQA strategies using Agile (Scrum) testing methodology.
●Developing complex queries using SQL Server and comparing the data with reports.
●Attended Demos, met with Client for User Acceptance, and provided QA signs on the testing.
●Work closely with the product owner/business analyst and project team to learn about the project functionalities and provide testing timelines.
●I understand business requirements and documentation (BRDS, user stories, test cases/scripts).
● working on using the Postman tool, Swagger and Fiddler, and Rest Client to test Web Services and REST APIs end-to-end across different systems.
●Performed both manual test script executions.
●Manage all testing efforts throughout the project lifecycle in an Agile environment. Responsibilities include Attending daily scrums and all agile ceremonies, such as Retro meetings and story grooming.
●Submit defects, work with the Business analysts and developers on a resolution and validate resolved issues.
●Have been involved in Functional, GUI, Integration, System, Smoke, and Regression Testing in web-based applications.
●Perform Hardware/Platform Testing. Sets up software and hardware in the test lab, per specs.
●Involved in conducting User Acceptance Testing UAT, and pre/post-production validations.
●Test planning, Requirements Traceability, Issue defects, troubleshooting, and retesting defects.
●Validate the application compatibility with different browsers (MS Edge, Firefox, Google Chrome).
UnitedHealth GROUP, HYDERABAD, INDIA & MINNESOTA AUG 2011 – May 2016
Sr.QA Analyst
PROJECT: Member Interaction & Issue Management
Project Description: Member Interaction & Issue Management is a complete case management tool that provides visibility and connectivity with other Medicare and Retirement departments, connectivity to clinical information used for [HEDIS][ Healthcare Effectiveness Data and Information Set] and [Star Ratings].MIIM is a workflow application Developed in (CPMHC Framework). It is implemented for Customer Care Representatives (CSRs) to provide Medicare (MAPD, PDP) Plan holders with the required details. MIIM helps members raise their issues or grievances and tracks them until the closure. It is mainly a downstream application that uses data from various host systems like GPS, NICE, COSMOS, ORS, and iLead.
PROJECT: ICARE (Compliance, Analytics, Resolution, and Experience) (this is an AGILE process-based Project):
Earlier, UHG Used over 100+ tools to handle Appeals, Disputes, and Grievances across the Organization. In 2013, the Second Touch program was started to streamline tools and processes used by various Business Units. The Goal of the Program was to create a single workflow tool for Case Management. The iCare application is being developed and will be introduced in stages across the Organization.ICARE is a new workflow management tool that will support Appeals, Disputes, and Grievances end-to-end processes across Medicare & Retirement (M&R) and Employer & Individual (E&I) United Healthcare (UHC) West. The ‘CARE’ in iCARE stands for Compliance, Analytics, Resolution, and Experience.
Responsibilities:
●Analyzes business and technical requirements. Developed Test Plans & Test Scripts based on functional areas.
●Performed back-end testing using SQL Query Analyzer by executing SQL commands.
●Responsible for defect tracking and reporting the defects in the Quality Center and worked closely with the development team to ensure high-quality and timely releases.
●I tested the data extraction, transformation, and loading using the ETL tool per the design docs.
●Exported information from a report generated by an accrual database.
●Designing the test plan, test case, test suite, and test matrix for the products and their respective fix packs and main releases based on understanding the functional specifications.
●Review the product's Functional specifications and indicate if any changes are required in creating the tool regarding feature changes. Update test cases if needed.
●Executing Build Verification Testing scripts.
●Extensively performed GUI, Functionality, Regression, and User Acceptance Testing using various test methodologies.
●Worked customized framework into Selenium Web Driver and generated automation scripts for functionality testing.
●Report defects in the defect tracking tool and document the same under respective test cases for additional test coverage. Be responsible for validating the defects against the builds delivered.
●Experience in testing reports generated by Business Objects.
●Worked on the test plan, test cases, weekly status reports, and issue tracker in SharePoint.
INCUBE SOLUTIONS PVT, LTD, HYDERABAD, INDIA MAR 2011- AUG 2011
SOFTWARE QA ENGINEER
Project: MY SPARK EDUCATIONAL PLATFORM
Responsibilities:
●Analyzed the System requirement specification (SRS) for testability.
●Created test plans, test cases, and scripts based on functional specifications and prepared test data for testing.
●Performed all types of manual testing, including functional, system, and regression testing.
●Executed test cases and test scripts that define specific test criteria and the expected results to be achieved. Staged Test data for validation.
●Involved in Automation keyword-driven framework development by using QTP 9.2.
●Maintained User Defined Functions, Object Libraries, Repository, Scenarios, Recovery Scenarios,
●Upload, track, and monitor testing through Quality Center.
●Prepared Test Script Metrics and Defect Metrics Preparation of Every Build.
●Responsible for defect tracking and reporting the defects in the Quality Center and worked closely with the development team to ensure high-quality and timely releases.
●Manually executed test executions, evaluated test results, and attended daily meetings with the developers to discuss the high-severity defects.
●Conducted User Acceptance testing (UAT) to validate the application and ensure it reflects business functions and requirements.
PLAYER X(ZED) GAMES INDIA, PVT. LTD PUNE, INDIA AUG 2010 – MAR 2011 CLIENT: MOBILE GAMES
Deployment Technician
Project: Buzz, Animal Circus, Planet 51, Tron
Responsibilities:
●Responsible for preparing the test plan.
●Responsible for preparing the text and functionality checklist.
●Responsible for testing the application from the first playable to the Code Release stage.
●Performed the hopper test to perform stress testing on the game application.
●Review the product's Functional specification and indicate if any changes are required in creating the tool regarding feature changes. If needed, update respective test cases.
●Created, maintained, and reported analysis of automated scripts and version controlling of the test procedures and the automated scripts.
●Preparing exploratory testing, reviewing functional specifications, and preparing the TBSD matrix.
●Version controlling of the test procedures and the automated scripts.
●Involved in helping the resources in the team to familiarize themselves with the automated scripts.
●Involved in customer escalations and Proof of Concept (POC) of the products for Client Solutions.
●Exploratory testing and session-based testing are used to indicate issues early in the lifecycle.
●Uploading the applications to different carriers like Vodafone, airtel, idea, Reliance Local and 3-Italy, O2 UK, and all international networks through MCP (Master Content Provider) of our internal web portal
Electronic Arts India PVT LTD, Hyderabad, India OCT 2008 – AUG- 2010
QA Tester
Project: MOBILE GAMES
Responsibilities :
●Responsible for preparing the test plan.
●Responsible for preparing the text and functionality checklist.
●Responsible for testing the application from the first playable to the Code Release stage.
●Performed the hopper test to perform stress testing on the game application.
●Upload the applications to different carriers like Vodafone, airtel, idea, Reliance Local, 3-Italy, O2 UK, and all international networks through MCP (Master Content Provider) of our internal web portal.
EDUCATION:
Bachelor of TECHNOLOGY IN COMPUTERS FROM JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY, India, 2008.
Technical Proficiencies
Tools: Azure DevOps, Smartsheets, SQL Database, Raas Reporting
Languages: SQL
Platforms: Workday (desired), Various Integration Services
Testing: API Testing, Data Validation, Integration Testing
Key Achievements
Successfully led testing initiatives for multiple enterprise projects, ensuring high-quality software releases.
Developed and implemented automated testing frameworks, reducing manual testing efforts by 50%.
Collaborated in the successful implementation of SAFe Agile practices, enhancing testing efficiency and team collaboration.
Recognized for exceptional problem-solving skills, identifying and resolving complex system defects in a timely manner.
Additional Experience
Demonstrated ability to manage and coach large test teams, driving them towards achieving common milestones.
Experience in creating traceability and auditable test documentation for compliance and quality assurance.
Strong background in data management, with an emphasis on ensuring data integrity and accuracy across complex projects.
Certifications:
ISTQB Certified
GAQM Test Manager
Certified PEGA Business Analyst
Certified PEGA System Architect
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