Customer Service Loan Officer
Resume:
Sharon Natarus
**** ******** ***** 513-***-****
Cincinnati, Ohio 45242 Email: *************@*****.***
linkedin.com/in/sharonnatarus
OBJECTIVE
A position within a challenging, growth -oriented organization requiring strong communications, sales, and customer relationship skills.
PROFILE
Extensive lending background. Expertise includes providing and servicing home mortgage and student loan solutions.
Strong customer focus. Skilled at building financial rapport and developing long-lasting, trusting relationships with customers. Provide customized and tailored solutions to individual situations.
Excellent organizational skills. Accomplished at creating plans addressing all aspects of financial wellness.
PROFESSIONAL EXPERIENCE
FIDUCIUS Cincinnati, Ohio 2014- September 2024
Senior Advisor
Educated and empowered people with solutions to manage their student loans
Created and implemented customized strategies for clients that maximized The Public Service Loan Forgiveness Program.
Delivered a complete range of voluntary and sponsored benefit solutions including restructuring and employer contributions.
Built and presented loan forgiveness plans to clients that helped them with both personal and professional goals.
WELLS FARGO HOME MORTGAGE Cincinnati, Ohio 2006-2014
Home Mortgage Consultant
Responsibilities included originating, processing and closing of home mortgage loans.
Originated and closed an average of $18 million annually.
Consistently ranked a “Top Ten” sales producer within region.
Achieved 40% repeat customers. Far exceeded company standards.
Recipient of several awards for outstanding customer service averaging 95% customer satisfaction over five consecutive years.
CITYWIDE powered by COUNTRYWIDE MORTGAGE Cincinnati, Ohio 2003-2006
Senior Loan Officer
Worked in a real estate office in a joint venture between Countrywide Mortgage and RE/MAX with primary
responsibility for originating and closing home mortgage loans and additional responsibility for educating realtors on
products and industry changes.
Recognized for outstanding sales achievement in 2004 and 2005.
Solicited and originated mortgage loans for new home purchases and refinancing.
NORWEST/WELLS FARGO HOME MORTGAGE Cincinnati, Ohio 1992-2003
Home Mortgage Consultant
Responsibilities included originating applications, processing and keeping all parties informed of loan progress.
Actively sought mortgage loans through promotion and development of marketing strategies.
Expedited loan processes by efficiently and effectively networking with key players including loan processors, appraisers and local title companies.
EXPERIENCE (continued)
PROFESSIONAL EXPERIENCE PRIOR TO 1992
SIBCY CLINE FINANCIAL Cincinnati, Ohio
Mortgage Loan Officer
New venture with real estate company in Cincinnati. Sibcy Cline Financial was the first realtor-
owned, mortgage-lending company with a loan officer placed in every office. Met and counseled
customers coming to the office.
Customized loan programs tailored to meet the needs of individual customers. Reviewed credit reports, analyzed income statements and worked with underwriting to determine income versus debt and combined asset worth.
Ensured timely closing of loans by maintaining constant communication throughout the entire loan process amongst borrower, appraiser, title company, and realtor.
Exceeded all goals set for cross-selling Sibcy Cline Financial company products.
SOCIETY/KEY BANK Dayton, Ohio
Branch Manager
Managed day-to-day operations and developed new business at a branch of a large regional bank with a staff of 15.
Provided customer service through resolution of problems, explanation of bank services and policies, and
knowledge of financial planning.
Hired, scheduled, evaluated and supervised administrative and support staff.
Participated in long range and day-to-day planning for the branch.
THE LIMITED Middletown, Ohio
Store Manager
Oversaw full range of retail management responsibilities.
Hired, trained and coordinated a staff of 10.
Directed sales floor activities.
Handled all merchandising and inventory control.
EDUCATION
B.A., Bachelor of Business Administration
The University of Cincinnati, Cincinnati, Ohio
REFERENCES
Elaine Blythe
Vice President Sales (Retired)
Union Savings Bank
Steven Gatermann
Home Mortgage Consultant
Citizens Bank Home Mortgage
Sheila Mahaffey
Previous Senior Advisor
Fiducius
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