Customer Service Front Desk
Resume:
Chloe Taylor
Riverside, CA *****
***************@******.***
Work Experience
PBX Operator
The Mission Inn Hotel & Spa-Riverside, CA
December 2023 to May 2024
• Efficiently operated and managed a multi-line PBX system, handling incoming and outgoing calls for the organization
• Provided excellent customer service by promptly answering inquiries, transferring calls to appropriate departments, and taking accurate messages
• Maintained an organized call log, documenting all incoming and outgoing calls with detailed information
• Resolved conflicts between callers when necessary by remaining calm under pressure and employing effective communication techniques
• Collaborated with receptionists and administrative staff to ensure seamless integration between front desk operations and PBX system functionality
Starbucks Barista
Starbucks-Phoenix, AZ
June 2021 to March 2023
• Consistently maintained a clean and organized work environment, ensuring compliance with health and safety regulations
• Collaborated with team members to ensure smooth workflow during peak hours, contributing to overall customer satisfaction
• Provided exceptional customer service by taking and preparing customized drink orders according to Starbucks standards
• Demonstrated strong knowledge of Starbucks menu items, ingredients, and preparation methods to assist customers with their selections
• Managed cash transactions accurately and efficiently while upholding cash handling procedures
• Assisted in the setup of promotional displays or seasonal decorations as directed by store management Babysitter/Caregiver
Phoenix, AZ
• Engaged children in educational playtime activities, promoting cognitive development and creativity
• Handled emergency situations calmly and efficiently, following established protocols to ensure the safety of the children under my care
• Built strong relationships with families through trustworthiness, reliability, and professionalism
• Followed specific dietary restrictions and prepared nutritious meals and snacks for children
• Maintained open communication with parents, providing regular updates on their child's well-being and daily activities
Education
Currently attending college in Psychology
Riverside City College - Riverside, CA
January 2024 to Present
Skills
• Organizational skills
• Emotional intelligence
• Flexibility
• Communication skills
• Upselling
• Writing skills
• Work ethic
• Teamwork
• Hospitality
• Phone Etiquette
• Food service (3 years)
Certifications and Licenses
Food Handler Certification
First Aid Certification
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