Helpdesk Technician It Support
Resume:
Douvall Willis
IT Technician
*************@*******.***
**** ******* **. **********, ** 19015
Experience
Helpdesk Technician, A Duie Pyle
October 2021- Present
3rd shift Helpdesk technician. Managed and resolved tickets for all warehouses. Pertaining to Hardware replacements, Software Troubleshooting and End-users issues via communication by phone and ticketing system. Participated in the Imaging and reimaging process of Pc’s, tablets and mobile devices when needed. Successfully lowered call and ticket volume of 2nd and 3rd shift. As well as finishing projects before the deadline.
Technician- Contractor, Smart-Source INC
May 2012 - Present
Fulfilled contracts for IT projects and services. Pertaining to Pc, Switch, and thin client replacements. Also performed Pc assets upgrades, Data Migrations, Multi- monitor setups. Maintain customer records using automated systems. Provided base level IT support to company personnel after contracted project was completed by staying on. Built and maintain successful relationships with providers, dealers, and consumers. Remain on retainer currently. Always finish projects before the deadline.
Field Engineer, Unisys Corp
December 2016 – October 2021
Dell Certified technician that provides warranty services for Companies and Dell customers with hardware warranty benefits. Performed hardware diagnostics and repair onsite at customers location. Able to work in pressure situations and diffuse situations with irate customers. I never received a disparaging review for my services or demeanor.
Education
MAR 2011 – Mar 2012
Diploma, Computer Networking and Security, Anthem Institute
Skills
Troubleshooting hardware repair Communication
Problem-solving Installation Organization
Pc Building MS office 365 Ghost imaging
Active Directory Ticketing System Mobile Imaging
Multitasking Inventory management Efficient
Adaptability Teamwork Remote Access
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