Customer Service Technical Support

Ivy Mae L. Casas 1-904-***-****

*************@*****.***

*** ********* **.

San Diego, California 92114

OBJECTIVE

Motivated and dedicated professional with over 3 years of experience in customer service, sales, and technical support roles, as well as 1 year of experience as a Virtual Assistant. A senior high school graduate with a strong willingness to learn and grow in a fast-paced environment. I am passionate about exploring new skills and striving to reach my full potential through continuous learning and training.

WORK EXPERIENCE

Customer Sales Representative / Technical Support Representative VXI Davao

July 2019 - September 26, 2022

• Handled international accounts, including Comcast/Xfinity Mobile, providing top-notch customer service and support.

• Successfully handles inbound and outbound sales.

• Assisted customer with troubleshooting technical issues, ensuring high satisfaction and retentions.

• Collaborated with team members to improve process efficiency and customer experience. Virtual Assistant / Freelance

Social Proxy Davao

November 16, 2022 - November 17, 2023

• Manage and complete a wide range of tasks.

• Created and managed multiple social media accounts for clients across different platforms.

• Assisted clients in maintaining an online presence by posting content, likes, story views and interacting with followers.

• Helped organized and streamline workflow for clients through digital tools. EDUCATION

Senior High School / With Diploma

Accounting And Business Management

Davao Central College Toril Davao City

2018

SKILLS

• Customer service and sales

• Technical support

• Social media management

• Problem-solving

• Strong communication skills

• Adaptive and quick learner

• Time management

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