C++ Operations Manager

Chidi ‘Junior’ Ezuma-Ngwu

Email: ********@*****.*** Phone: 617-***-**** LinkedIn: https://www.linkedin.com/in/chidi-jr/ GitHub: https://github.com/CHizzyEzu

PROFESSIONAL SUMMARY

Versatile technician and programmer majoring in computer science, distinguished for positive Medallia reviews from clients and detail-oriented event operational execution and planning. I am versed in audio, video, lighting, camera, and installation duties. I am familiar with C++, JavaScript, HTML, JSON, and Simpl+ coding languages. Efficient in collaboration and communicating unique perspectives and/or further innovation. AWARDS AND CERTIFICATIONS

MEDALLIA Pinnacle Live (3) March 2024

WIRELESS WORKBENCH 7 Shure November 2023

TECHNICAL SKILLS

Languages: C++, JavaScript, HTML, CSS, Simpl+

Cloud and Security Tools: Zscaler, GitHub, Azure

Customer Relationship Management Tools: Pipedrive, Intellievent Lightning, Monday.com, SNAPX AV Skills: A1, V1, L2, C1, Hybrid Specialist, Video Editing, Others: Office 365, G-Suite, Adobe Premier

EXPERIENCE

Assistant AV Room Manager Park Street Church May 2024 - Present

Created AV Flowsheets diagrams for identifying the AV infrastructure in the church

Use NDI software to work with and control video feeds through mobile devices

Installed AV hardware and software to run streams and accommodate larger events

Organize staff for Church events to ensure seamless live production

Programmed Crestron equipment using toolbox to debug software issues

Used post-production software to prep content for clean viewer experience

Written C# and C++ scripts to optimize old written code for PSC’s desktop application “Sermon Uploader” Operations Manager Pinnacle Live May 2023 – May 2024

Monitored and corrected client orders using CRM software.

Used internet management software to monitor and troubleshoot internet access in the hotel.

Provided training of AV setups, software, hardware, and company standards to AV technicians.

Managed user accounts for on-premises network assets as well as created VLANs and network diagrams.

Acted as primary IT support for day-to-day hotel needs.

Established strong company relations with our partner and represented our companies’ values when making decisions on assigned venues.

AV Quality Control Lead Technician Rentex Oct. 2022 – April 2023

Managed the use of imaging software from our server box to company owned endpoints.

Authenticated user credentials into rental windows mac devices

Led a team of AV technicians, effectively delegating tasks to meet strict deadlines.

Performed complex audio, video, and projector troubleshooting and hardware/software configuration. Audio Visual Technician Encore Global July 2022 - October 2022

Primary technician for AV equipment setup and troubleshooting for events spaces.

Provided detailed documentation of client needs, the state of operations, and last-minute changes.

Trained other technicians on how to set up AV equipment they were unfamiliar with, as well as company policies and best practices.

Learning Space Technician Plymouth State University Oct. 2021 – May 2022

Designed web page layouts using HTML to accommodate mobile screens on our student rental website.

Installed AV systems such as Extron, Crestron, Biamp, and AMX control racks for hybrid meeting spaces and projector, PTZ and speaker controls.

Used a ticketing system to keep track of user requests and responded to urgent IT complications within the campus.

Worked with web conferencing software such as Zoom, Cisco, Webex, and other web software as needed

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