Customer Service A Team
Resume:
LORTON, VA *****
******@*****.***
Victory O. Ukpai-Ama
Objective
Motivated and enthusiastic
SKILLS
●Computer savvy
●Great communication skills
●Professional selling skills and exceptional interpersonal skills
●Effective multitasking and prioritization skills
●Good at creating and using templates
●Efficient use of collaboration tools like Microsoft Teams, Zoom, and Canvas
●Excellent report writing
●Trouble Shooting
●Exceptional customer service skills
●Target driven
●Works well in a team environment
●Ability to multitask and prioritize effectively
●Provides lower-level technical and end-user support for commercial PC operating systems
●Maintains records of contacts and system problem/resolution logs for trends analysis
WORK EXPERIENCE
Seasonal WorldStrides - Night chaperone May 2022- July 2024
●Monitoring the assigned hotel floors
Food Lion, Woodbridge Virginia - Cashier/Customer Service June 2021 - May 2022
●Helping customers find items
●Ringing up customers' items at checkout
●Provides excellent customer service by helping customers as needed.
Riverbrook Consulting LLC, Lorton VA - Web Transaction Processor
September 2019 - May 2020
●Process online training payments
●Unlock training access after confirming payments and training paid for
●Trouble Shooting
●Process training extension request
Jersey Mike, 8971 Ox Road — Cashier
October 2018 - August 2019
●Welcoming customers and answering their questions
●Process customer purchases by receiving credit cards and cash payment
●Listening to customer compliance and getting our manager to resolve the issue.
●Advice or recommendations on popular foods, snacks, and drinks
●Balancing the cash register and generating reports for credit and debit sales
●Troubleshooting when the training portal becomes inaccessible
EDUCATION
Northern Virginia Community College - August 2020- Pursuing Associate Degree
Hayfield High School, 7630 Telegraph Rd — Diploma
September 2016 - June 2020, LOCATION
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