Data Entry Business Development
Resume:
KRISTINA
FLORES
*************@*****.***
Seabrook, TX 77586
Bold Profile
Dynamic leader with a proven track record at The Piercing Parlour, adept in operational management and strategic development. Excelled in boosting sales and enhancing team performance through effective training and coaching. Skilled in fostering customer and vendor relations, achieving significant market share growth. Demonstrates exceptional leadership and negotiation abilities, driving business success.
PROFESSIONAL SUMMARY
SKILLS
• Operations
• Operational management
• Goals and performance
Business development and
planning
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• Sales management
• Strategic development
• Sales and marketing strategies
• Sales expertise
• Business recordkeeping
• Marketing leadership
• Customer and vendor relations
• document flow coordination
• Leadership skills
• Negotiation
• Training and coaching
• Multi-unit management
• Staffing oversight
• Consulting
• Budgeting skills
• Tactical business planning
Pearland High School
Pearland, TX • 05/2002
High School Diploma
EDUCATION
The Piercing Parlour - Regional Manager
Webster, TX • 07/2019 - 10/2024
The White Hall (Part & Parcel) - Bartender
Houston, TX • 11/2017 - 04/2019
WORK HISTORY
Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
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Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
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Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
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Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with franchise goals.
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• Established and maintained operational standards for 3 locations. Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
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Supervised staff to optimize brand expansion initiatives and productivity.
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Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
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Developed and executed successful business plans that resulted in improved market share and profitability within the region.
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Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
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Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
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Boosted brand growth by devising strategic network and marketing tactics.
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• Produced an accurate payroll weekly for 20+ employees. Served high customer volumes during special events, nights, and weekends.
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The Pearl, Sam Houston Hotel - Restaurant Bar Manager Houston, TX • 01/2015 - 01/2017
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
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Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
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Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
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Contributed to a positive work environment through effective teamwork and communication with colleagues.
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Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
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Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
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Followed alcohol awareness procedures for preventing excessive guest intoxication.
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Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
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Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
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Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
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Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
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Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
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Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
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Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
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Cultivated a strong social media presence for the establishment by regularly posting updates on events, promotions, and featured menu items.
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Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
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Coordinated with other departments within the restaurant to optimize workflow efficiency contributing to seamless service delivery.
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Developed productive relationships with vendors to secure competitive pricing on high-quality products.
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Maintained a comprehensive knowledge of current industry trends to stay ahead of competition and offer an exceptional experience for guests.
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Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
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