Service Worker Customer
Resume:
Foluke Ajanaku
Community developmental service worker
***************@*****.***
PROFILE
Energetic and proactive community development service worker who has an amazing ability to keep up with families of all ages. A quick learner and can collaborate with other members to provide care and compassion when needed. Adapt to developing activities for family creating a strong rapport with children and parents in achieving a good result oriented. Specializes in children and youth activities and can work with all diversity and culture.
HIGHLIGHTS OF QUALIFICATIONS
Self-motivated and diligent professional with excellent problem-solving & time- management skills
Highly organized, analytical thinker with strong communication skills.
Eager to learn new concepts and participate in additional training to develop new skills.
Reliable, flexible, and proactive team member. Capable of working in a fast-paced environment and able to work under pressure.
Strong knowledge and proficiency in Client Management Systems and able to research/track client information.
Possess First Aid and CPR Certificate (Level C) and Trained in CPI.
Proficient Computer Skills in Microsoft Office (Word, PowerPoint, Excel, Access, etc.…)
Fluent in Yoruba and English
RELEVANT PROFESSIONAL SKILLS AND EXPERIENCE
CHILDCARE
•Maintaining a safe, clean, and welcoming environment, and interacting with children through active play and structured activities
•Experience with infants through kindergarten
•Over three years of experience as an Early Childhood Assistant with a passion for teaching children of all ages
•Assisted in coordinating over 500 children in four different locations.
•Skilled at developing rapport with parents quickly and able to work well with parents who are hard to please.
•Changing diapers, preparing meals, providing nutritious snacks and lunches and giving assistance with feeding,
•Assisted with potty training 2years old children.
•Routinely picked children up from school activities, escorted children on outgoing trips to local packs and zoo
•Proficient ability in handling difficult situations, parental concerns, special needs children and high needs infant
FRONT DESK STAFF (customer Service) - Placement June Present
Newcomer Centre of Peel, Mississauga, ON
Assist in Clients' intake process needs and issues related to the settlement and adaptation process.
Handled intake process to ensure a seamless transition into NCP services by assisting newcomers to open files, assist in completing intake forms, needs assessment and identity documentation.
Dedicated professional with 5 years of experience in office administration.
Proven experience delivering excellent and timely service to clients via telephone, e-mail and in person.
Excellent ability to work in a fast-paced environment while handling multiple tasks.
Outstanding ability to follow the company’s policies and procedures while ensuring the accuracy of reports.
Known for strong work ethics, professionalism, reliability and being a pleasant employee.
Fluent in Yoruba and English
CORE SKILLS
Good Verbal and written communication Detailed oriented Customer Service Critical Thinking Problem-solving Connecting Individuals to Resources Time Management Data Entry Needs Assessment Proactive Compassionate Empathetic Adaptable.
Employment History
Early Childhood Assistance Bright Path Eglinton 2021
Childcare Attitude Respect & Manners 2016-2019
Sales Manager Rosee Heart Enterprises 2010-2015
Secretary Ogboro Holdings 2008-2010
Receptionist Assurance Securities. 2004-2007
EDUCATION AND PROFESSIONAL DEVELOPMENT TRAINING
Addiction And Mental Health 2023
(Oxford College Of Arts)
In view
PLACEMENT
Newcomer Centre of Peel 2023
Community Developmental Service Worker Diploma 2023
(Oxford College Of Arts)
Early Childhood Assistance 2021
Bright Path Eglinton
Early Childhood Assistance Diploma
(Evergreen College of Canada) 2021
The PSW Approach to Quality Care
(Institute of Health Policy, Management and
Evaluation, University of Toronto
2020
Standard CPR/AED/First-Aid
(Adult/Child/Infant/Choking)
AED/Injury & Universal Precaution
(National CPR Foundation)
2020
Food Safety Certification Program
(Canadian Food Safety Group)
2020
Worker Health and Safety Awareness in 4 Steps Certificate
(Ontario Ministry of Labor’s Training
2020
Child Psychology and Development
(Udemy)
2020
Employment Training for Professionals
2019
College Diploma Office Administration. 1989
References – Available on Request
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