United States Customer Service

Ricardo Coss

Address: Phoenix, United States

Phone number: 602-***-****

Email address: **********@*****.***

Experienced line cook with over 4 years of experience. Dedicated to providing top-notch service and ensuring customer satisfaction. Known for meticulous attention to detail and proficiency in knife skills. Seeking a challenge as a Line Cook where I can apply my precision and problem-solving skills in a fast-paced kitchen environment. Profile

Work Experience

11/2023 – present

Glendale, United States

Automotive Technician

AAI

Diagnosed and repaired electrical systems, brakes, engines, and other automotive components to ensure optimal vehicle performance.

Conducted routine maintenance inspections and performed preventative maintenance tasks to extend the lifespan of customer vehicles. Collaborated with team members to troubleshoot complex automotive issues and develop effective repair solutions.

Utilized specialized tools and equipment to accurately assess vehicle problems and provide accurate estimates for repair costs.

01/2020 – 08/2023

Phoenix, United States

Assistant Manager

Cafe Rio

Oversaw daily operations of the department, delegating tasks to team members and ensuring efficient workflow

Trained new employees on company policies and procedures, highlighting the importance of customer service and sales goals

Implemented new strategies to increase sales and boost customer satisfaction, resulting in a 15% revenue growth within six months Conducted performance evaluations and provided feedback to employees, recognizing top performers and addressing areas of improvement 06/2017 – 12/2019

Phoenix, United States

Customer Service Representative

Maximus Federal

Resolved customer inquiries and complaints in a timely and professional manner, ensuring customer satisfaction and retention.

Provided exceptional customer service through phone, email, and in-person interactions, consistently exceeding performance targets. Conducted product demonstrations and trained customers on using new software applications to enhance their overall experience.

Collaborated with cross-functional teams to streamline processes and improve efficiency in delivering top-notch service to customers. Skills

Diagnostic expertise

Professional

ASE certified

Professional

Attention to detail

Professional

Proficient in scan tools

Professional

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