Project Management Program Manager

EXECUTIVE SUMMARY

Enterprise Program Manager, Network Security Architect / Risk Management / Project Management Professional with extensive experience in Program Managing Unified Communications and Collaboration Solutions, Project and Program Management roles focused on completing Projects under budget and on time. Senior Management experience includes Network Security, Application/Solution Strategy and Delivery of Pilot deployments of Application Visibility and Management

Solutions for large Customer Data Centers. Proven track record of New Product Introduction (NPI), Developing and Applying Complex IT Solutions to resolve business challenges and drive corporate profitability. Outstanding Leadership skills with the ability to Manage teams of Design, Implementation and Network Operations Professionals. Effectively directed and motivated Technical Teams through critical deadlines and budgetary constraints with persuasive communication and Technical Strategies across all levels of the

Organization. Experience backed by Advanced Cisco Networking, Security and Project Management Certifications, Electronics Engineering and Business Administration Studies.

CORE COMPETENCIES

Enterprise Architecture Program Design Business/Technology Architecture Consulting IT Strategy, Planning, Governance & Mgmt. Application Profiling & Performance Mgmt. Unified Communication Strategy/Deployment Data Center Virtualization & Consolidation IT Regulatory Compliance (CSOX, PCI) NPI and Complex Project Management

Infrastructure - Networks, Telecom, Utilities, Support Communication – Executive Team, Staff, Partners Channel Partner Program – Master Cloud Builder and Cisco Powered Cloud and Managed Services (SME) - ISO 27001 SOC2

CERTIFICATIONS

Amazon Web Services (AWS) – Technical Foundations

Cisco Meraki Network Associate (CMNA) Certification

Cisco Security Ninja White Belt – Foundational & Advanced Certifications

Industry Certifications - PMP, SOX–Finance and IT, ITIL-V3 Service Management Certified,

ISO 9001:2000 Lead Auditor, VMware ICM vSphere [4] and CISSP and AWS training.

Cisco Certifications - CCNA, CCDA CCNP, CCDP, CCIE Routing and Switching Written Exam

Held “Class 3” Security Clearance required for “Tempest Secure Program” supporting DOD Networks

PROFESSIONAL EXPERIENCE

Professional Development – IT Risk and Program Management Oct 2022 - Present

Bayer Environmental Science / Divestment Group May 2022 - Oct 2022 IT Enabling Functions Mgr. – Contract Role

Work with the Discovery IT Portfolio for Enabling Functions (Finance, HR, IT) globally. Own Applications and Technology in the respective area. The focus will be to govern relevant Data and Systems, Plan and Manage execution through IT Managed Services and Partners and ensure adoption and business benefit.

Working Relations - Internal

Report to Bayer ES CIO.

ES Regional Country Group Managers.

Regional IT Business Partners

Global IT Operations & Cyber Security

External:

•IT Managed Services, Partners, and Vendors.

IT Industry Leaders, Peers, and Consultants.

Various Customer Interactions.

Actively engage in various CUTOVER and GOLIVE activities for IT.

Ensure adoption of IT Landscape, Changes, and Policies through effective Change Management and stakeholder relations.

Monitor and ensure quality of IT Operations for Enabling Functions. Partner with IT Operations team for Escalations and Improvements.

Maintain an External network to keep Discovery ahead of Digital advancements and trends.

Conduent, NC – Data Loss Prevention (DLP) Group – Short time Contract Role July 2021 Senior Project Mgr.)

Ensure DLP Project Plans were in place and Control Partners executed their assigned tasks as scheduled.

MetLife Cary, NC – IT Risk Management / IT Risk & Security Group Apr 2020 – Sept 2020 Senior IT Risk & Security Consultant - Contract Role

IT Risk & Security Audit Management is a Global Organization that plays an important role in Partnering with Business, IT, Operations, and Audit to ensure that Management Anticipates, Recognizes, and Manages Risks Appropriately.

I authored IT Risk & Security Management Program Charter and delivered weekly updates to the Leadership Team on the progress we made on (22) Task Items resulting from the Program Charter.

As a Senior IT Risk Consultant, I was responsible for the Delivery and Performing (Audit) IT Risk Assessments, IT Assurance Testing, IT Audit Support and Facilitation, and other IT Risk Management assignments.

I supported the IT Risk Management Team and Control Partners within the Organization to understand the importance of Self-Identifying and Reporting Risks and Implementing Effective Controls.

Responsibilities included: Planning, Scoping, Assessment/Testing, and Reporting of observations as part of the IT Assurance Function.

Design, Lead and Participate in the IT Assurance Plan through the Execution of both Process and Technical Assessments of 1st and 2nd Line Control Activities focusing on Key Controls supporting Sarbanes-Oxley (SOX), SSAE18, SOC2, NIST CSF and other Regulatory Related Processes.

Provide Process and Control Owners with feedback on Assessments of their Processes and Controls including recommendations to ensure Risks are Identified, Understood and Managed/Remediated.

NWN Corp. RTP, NC - Professional Services – Full Time Role Jan 2016 – Mar 2019 Manager, Field Engineering Services Delivery Group / Program Manager

HR responsibility for Field Engineering Services Delivery Team of (12)

Manage Field Engagements – Data Center, Networking – ISP, Broadband, Fiber, Collaboration, Security and Wireless Technologies.

Responsible for Reviewing and Approving Engineering Proposals developed by Solution Architects for Field Engagements.

Monitor Field Resource Schedules, Utilization, Engagement Status

Develop Field Operations Procedures and Customer facing Escalation Point

Responsible for Field Resource Capacity Planning, Skills Database and Career Development

Successfully Internally Audited and Launched (2) New Cloud Services – Cisco CLOUD CALLING and Cisco WEBEX SP in March 2019.

SOC 2 - auditing procedure to ensure that we at NWN as a Service Provider securely manage client data in our Cloud to protect the interests of NWN Corp. and the Privacy of its Clients.

I also Managed a Security Breach Incident Response that occurred in our Cloud and helped finalize the Incident Report working with the Forensics Specialist.

ISO 27001 - Successfully prepared NWN Team for an External Certification Audit for (2) Cisco New Cloud Services – Cloud Calling and Cisco WebEx SP Services – Cisco Broad Cloud Partner

CISCO SYSTEMS, Inc. (RTP), NC - Americas Partner Org. (APO) – Full Time Role Dec 2011 – Dec 2015 Consulting Systems Engineer / Project Mgr.

Early Engagement with Technology Partners – Cisco Certifications, Cisco Powered Cloud & Managed Services, Master Collaboration and Master Cloud Builder Specializations

Advise/Mentor and Audit - prepare Technology Partners for their Cisco Partner Certification and Specialization

Audits and Demos

SME - Master Cloud Builder and Master Collaboration – Onsite Audits

Consult on Technical Architecture, Process & Operations (PMP Project Management and ITILv3 Framework)

RESOLVIT, LLC. Raleigh, NC – Full Time Role Jan 2011– Aug 2011 Director – Solutions Development Practice

Drive IT and Management Consulting Services – Consultative Sales, Business Development

Ensure successful delivery of Consulting Engagements and build “Trusted Advisor” relationship with customers

provide Technical Support, training on Technical Concepts and Implementation approaches to Branch Sales Team

Create Statements of Work (SOW) and respond to RFPs and RFIs

RESOLVIT, LLC. Consultant at NetApp, Research Triangle Park (RTP), NC Sept 2010– Jan 2011 Program Manager/ Project Mgr. – Technology Enablement and Services Organization (TESO) - Data Migration Group – Contract Role

Help drive deliverables required for the Data Migration program.

Primary role focuses on Program Management of Data Migration releases and Roadmap. With the phase review process starting for DMR.3 and the concurrent development of DMR.2, emphasis on Program Management required for all of the releases concurrently.

CISCO SYSTEMS, INC., Research Triangle Park (RTP), NC - Full Time Role June 1999 – Sept 2009

Sr. Engagement Manager/Customer Solutions Manager / Project Mgr. – Advanced Services Application Visibility and Management Solution Group

NPI - Executed Pilot Deployments - Application Visibility and Management (AVM) Solution at customer Data Centers (DC Networking Lab and Cisco IT Data Centers).

Led procurement of hardware and the installation/testing of the AVM Solution Product Components for the Proof –of-Concept (POC) Lab and provided valuable data for Product Management

NPI - Developed and managed definition of new technology services portfolio and mapping of new services to the ITIL Services Framework.

Co-developed and delivered training for Enterprise Architecture solutions/service offerings (Data Center, Unified Communications, Mobility, and Collaboration Frameworks).

Sr. Program Manager / Project Mgr. – Worldwide Technology Practices – Services Oriented Network Architecture (SONA) Program Office

Developed and delivered Technology Discovery Workshops for Global Enterprise Customers.

Program Managed Advanced Technology – Data Center Proof of Concept Lab Design and Implementation at Customer locations.

Developed Partner Enablement strategy for Service-Oriented Network Architecture (SONA) Services.

Lead Auditor ISO 9001/ Project Mgr. - Corporate Quality Group

Developed the CY ‘06 ISO 9K New Site Certification plan for US, Canada and LATAM.

Program Managed the execution of the CY ’06 New Site Certification plan and provided monthly metrics.

Audited business processes employed by Field Sales, Customer Advocacy, Engineering, Customer Service functional organizations from a Cisco Quality Management Policy perspective (33 New Sites).

Technical Services Business Development Manager - (Next Gen Advanced Services)

Executed driving Next Generation Technical Service Offerings for Segmented Services specifically for IP Communications Advanced Technology in the Enterprise Market (Call Manager, Unity and IP Contact Center).

NPI - Defined the IP Communications Operate Services Stack for the Lifecycle Services initiative. Collaborated with the World-Wide Voice, Operations and Network Management and IP Contact Center Practices for content development.

High Availability Network Consultant / Project Mgr.- Advanced Technology Services Delivery Group

NPI - Delivered a rigorous set of Network Assessments and Audits used to classify level of Network Availability for Enterprise and Service Provider customers.

Interviewed key network design and operations staff to evaluate their network environment and benchmark practices against industry best-practices and compliance levels.

Delivered recommendations based on findings and developed Network Availability Plan.

Executed Network Lifecycle, Network Resiliency and Network Management Assessments.

Collaborated with Customer’s Engineering and Operations staff to implement the Network Availability Improvement Plan to achieve 99.999% availability of their data networks.

PROFESSIONAL DEVELOPMENT

Certified Information Systems Security Professional (CISSP) Training - 2019

Completed Amazon Web Services – Technical Foundations, AWS Solutions Training for Partners August 2018

Completed Cisco Meraki Network Associate (CMNA) - Certification – June 2017

Completed Cisco Security Ninja White Belt - Foundational & Advanced Certifications – October 2015

Completed Introduction to NetApp Products – November 2010

Completed NetApp Synergy Fundamentals – November 2010

Completed ASP.NET Training – July 2010

Completed AGILE Software Development Training – July 2010

Completed Security+ Training – NC State University – May 2010

VMware Install, Configure, Manage vSphere [4]

Project Management Professional (PMP) Certification July 2008

ITIL V3 Foundation Certification in IT Service Management Certification Feb 2008

CSOX-Finance and IT Certification Nov 2007

ISO 9001 Lead Auditor Certification May 2005

Cisco Certified Internetworking Expert (CCIE) Routing & Switching Written Exam Aug 2003 and 2006

Cisco Certified Design Professional (CCDP) Aug 2006

Cisco Certified Network Professional (CCNP) Aug 2006

Six Sigma DMAIC Project Leader Certification

German Language Certificate - Fluent (reading, writing and speaking)

EDUCATION

Baldwin Wallace College, Cleveland, OH

MBA Candidate (15 Credit Hours completed)

University of Bombay, India

Post Graduate Degree - Electronics Engineering

Undergraduate Degree - B.S Physics and Mathematics

PROFESSIONAL AFFILIATIONS

Association of Information Technology Professionals (AITP) Raleigh, NC Chapter – Past Vice President Governance Risk and Compliance Institute (GRC) Project Management Institute (PMI) Council for Entrepreneurial Development (CED) Energy Power Research Institute (EPRI) Information Systems Security Association (ISSA) North Carolina Technology Assn. (NCTA)

GOVERNANCE RISK & COMPLIANCE (GRC)

NWN Corp. - ISO 27001 - Successfully prepared NWN Team for an External Certification Audit for (2) Cisco New Cloud Services – Cloud Calling and Cisco WebEx SP Services – Cisco Broad Cloud Partner

Cisco Systems, Inc. - ISO 9001 – Developed the CY ‘06 ISO 9K New Site Certification plan for US, Canada and LATAM.

Program Managed the execution of the CY ’06 New Site Certification plan and provided monthly metrics.

Audited business processes employed by Field Sales, Customer Advocacy, Engineering, Customer Service functional organizations from a Cisco Quality Management Policy perspective (33 New Cisco Sites).

Cisco Systems, Inc. - GRC Compliance Service – Lead Consultant for developing and Delivery of new GRC Service Offering to Clients by Cisco Advanced Services Group.

PCI Lead - Developed and Executed on Proof of Concept (POC) – PCI Compliance Solution for Retail Branch of the Future for a Cisco Client.

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