United States Customer Service
Resume:
Jerry A. Williams
Remote Customer Service Agent
Milton, Florida, United States
******.********@*******.***
Skype: live:.cid.54a57661e8f8f4d4
WORK EXPERIENCE
September 2023-October 2023
Remote Customer Service Rep for Medicaid enrollees
Automated Health Systems
Tallahassee, Florida, United States
Duties: Processing enrollments and re-enrollments applications for Medicaid and health care provider facilities. Conduct updates to ensure client's demographic information remains current with Out of State Medicaid providers, including but not limited to items like change of address updates, change of ownership and various other updates.
May 2020-August 2023
Remote Customer Service Agent
at&t
Jacksonville, Florida, United States
Assisting customers with billing issues, technical questions, providing general help regarding customer accounts. answering telephone or video calls and working over AT&T chat platforms to address customer concerns and questions about different types of products.
September 2019-April 2020
School Bus Operator
Escambia County School District
Pensacola, Florida, United States
Duties: Pick up students at stops along established routes and drop them off at school. As well as transporting students and faculty to special events, such as field trips or sporting events. Ensure proper vehicle maintenance, observing safety and traffic rules, and maintaining order among students while they are on the bus.
September 2015-September 2019
Private Security and Surveillance Officer
SSIS - State Security & Investigations Services
Pittsburgh, Pennsylvania, United States
Duties: Security and Surveillance Officer for employer's property, employees, and customers, monitoring people behaving suspiciously, and submitting written or spoken reports to management.
October 2008-September 2015
Security Officer
Vice Security
Pensacola, Florida, United States
Duties: Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
May 2010-December 2012
P/T CSR Travel Agent for inbound call center
TaTa Business Support Systems
Milton, Florida, United States
Duties: Arranging flights, insurance and accommodation. Using a booking system to secure holidays. Advising clients on travel arrangements, e.g. visas and passports.
June 2005-October 2008
Truck Driver
PODS Moving AND Storage
Jacksonville, Florida, United States
Duties: Delivering sturdy, steel-framed, portable containers to homes or apartments. Returning to pick it up and deliver it to the customer's new location.
November 2004-December 2005
Security Officer Supervisor Overnight Shift
Radisson Riverwalk Hotel
Jacksonville, Florida, United States
Duties: Supervising and overseeing guards who protect private property against theft and vandalism. Ensure the safety of people on employer's premises. Securing office buildings, employees, retail stores and other public buildings.
October 2001-October 2004
Chauffer Driver
Carey International Limousine and Transportation
Jacksonville, Florida, United States
Duties: Unlike taxi drivers, chauffeurs typically undertake only pre planned trips. After collecting passengers in their car,
van or limousine, chauffeurs are responsible for safely driving them to their destination.
EDUCATION
2013-2013
Florida D Security Officer License
Vice Security & Firearms Training Academy
Pensacola, Florida, United States
Vice Security & Firearms Training Academy
The Plaza Building
3300 North Pace Blvd
Pensacola, Florida. 32505
Phone: 850-***-****
Graduated Florida D Security Officer License
Class Of 10/18/2008
Instructor: Sgt. Ken Sparshott
2013-2013
Florida Class A CDL License
Truck Driver Institute Inc
Milton, Florida, United States
Truck Driver Institute Inc.
5750 East Milton Road
Milton, Florida. 32583
Phone: 1-800-***-****
Graduated Florida Class A CDL License
Class Of 04/26/2013
1985-1986
High School Diploma
Florida Community College at Jacksonville
Jacksonville, Florida, United States
Florida Community College at Jacksonville - Kent Campus
3939 Roosevelt Blvd
Jacksonville, Florida. 32205
Phone: 904-***-****
Graduated High School Diploma
Class Of 1986
Authorized to work in the US for any employer
SKILLS
Customer Support/Service Demographics
Healthcare Medicaid
Protective Services Surveillance
Call Centers
Travel Planning
Retail
Six Sigma
Black Belt Instructor
Business Support
Florida Class A CDL License
Dojo instructor
SQL
Server Integration Services (SSIS)
Transportation Healthcare
Software
Healthcare Providers
Construction Inspection
Inbound Call Centers
Call Center Management
Insurance Truck Driver Safety/Work Safety
Taxi Driving Buses
Private Security
Resolve Customer Issues
Telephone Skills and Billing
HONORS & AWARDS
Aikido 4th Degree Sho-Dan Black Belt
July 1989International Aikido Federation
17-18 Wakamatsu-cho,
Shinjuku-ku, Tokyo, 162-0056 Japan
Phone TEL: +81 (0)3-3203-9236printFAX: +81 (0)3-3204-8145
email: ****@******-*************.***
Steven Seagal's Aikido Ten Shin Dojo
8505 Santa Monica Blvd. 2nd Floor
West Hollywood, California. 90029 USA
www.StevenSeagal.com
LANGUAGES
English
WORK AUTHORIZATION
I am authorized to work in the following countries:
United States
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