Customer Service Security Guard
Resume:
Ramani Glover
Cleveland, OH
**************@*****.***
Seasoned professional with 5 years of experience in security and customer service, seeking a Remote role. Excelled in roles requiring vigilance, problem-solving, and ensuring safety; adept at monitoring surveillance systems and performing thorough reporting. Proven ability to manage high- paced environments and provide exceptional service. Authorized to work in the US for any employer
Work Experience
Security Guard
Contemporary Services Corporation-Cleveland, OH
April 2020 to Present
• Conducted thorough searches and managed crowd control measures to maintain a secure environment during events.
• Ensured the safety of staff and patrons, maintaining vigilance to quickly identify and address potential risks.
• Observed event surroundings for unusual activities, reporting findings and effectively resolving issues as they arose.
Emergency Roadside
Geico-Remote
December 2021 to March 2024
• Provided timely and empathetic assistance to GEICO customers experiencing vehicle breakdowns, coordinating emergency roadside services and ensuring a swift resolution to stressful situations. Security Officer
Cleveland Job Corps Center - Department of Labor-Cleveland, OH April 2020 to December 2023
• Conducted regular inspections and patrols to maintain a secure environment, ensuring the authorization of personnel and vehicle access.
• Monitored surveillance equipment, responded to alarms efficiently, and documented daily security activities and irregularities.
• Provided timely assistance to individuals requiring support or aid, maintaining a high standard of safety and service.
Home Health Aide
Greater Cleveland Home Health Care, Inc-Beachwood, OH February 2019 to November 2019
• Provided essential assistance with activities of daily living, ensuring a safe and comfortable environment for clients.
• Managed medication schedules and meal preparation to maintain client health and well-being. Customer Service Representative
Speedway LLC-Richmond Heights, OH
March 2018 to February 2019
• Managed point-of-sale transactions and maintained the cleanliness and organization of the sales floor, ensuring a seamless shopping experience for customers.
• Demonstrated strong multitasking abilities by efficiently balancing customer service responsibilities in a fast-paced environment.
Education
High School Diploma or GED
John Adams High School - Cleveland, OH
August 2011 to June 2012
Skills
• Alzheimer's Care
• Meal Preparation
• Surveillance
• Patient Monitoring
• Infection Control
• Food Preparation
• Caregiving
• Dementia Care
• Home Care
• Customer Service
• Security
• ADLs
• Laundry
• Senior Care
• Vital Signs
• Cleaning
• CCTV (5 years)
• Work from home (3 years)
Certifications and Licenses
Guard Card
CPR Certification
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