Customer Service Assistant Manager
Resume:
KENTZ WARD
**********@*****.***
QUALIFICATIONS SUMMARY
• Innovative and results driven leader focused on achieving exceptional results
• Strong work ethic and ability to maintain same position for the past twelve years.
• Proven ability to work cooperatively with others to create a sense of teamwork.
• Great ability to think quickly and respond appropriately in high pressure situations.
• Proven ability to organize and prioritize multiple projects simultaneously.
• Highly creative, trustworthy, loyal, and persuasive PROFESSIONAL EXPERIENCE
THE UPTOWN TAVERN BAR AND GRILL - Dugger, IN 2010-Present BARTENDER
• Knowledge of applicable laws and regulations
• Knowledge of mixology for traditional and creative cocktails
• Impeccable customer service and social perceptiveness
• Ability to enforce company policies regarding the consumption of alcohol
• Accountability handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register.
• Taking inventory and ordering supplies to ensure bar and tables are well-stocked.
• Physical ability to stand and walk for long periods of time
• Maximizes customer satisfaction in beverage and food Sales
• Excelled at upselling customers from shelf to premium brands and high-margin signature cocktails.
• Leveraged interpersonal skills and drink-making knowledge to cultivate a loyal clientele.
• TIPS® and Food Handler Certifications (State of Indiana).
• Adhering to all food safety and quality regulations.
• Comprehensive knowledge of bar management, cost controls, drink-making practices
• Coordinated entertainment and assisted in events BURRIS FLOWER SHOP – Dugger, IN 1998-2003
Assistant Manager/ Flower Delivery
• Handled customer orders and requests
• Maintained plants, flowers, company vehicles, lawn machinery
• Flower and gift deliveries
• Organized display room
• Emptied and cleaned buckets, vases, coolers
• Assisted in setting up events such as weddings, parties, funerals,
• Provided on-site maintenance and cleanliness of shop Aqua Clear Pool Sales and Services – Dugger, IN 2003-2006 Co-Owner and Manager
• Driving the company vehicle to customer’s location.
• Maintaining equipment and chemical stock levels at store and in the vehicle.
• Testing swimming pool water pH, and chlorine levels.
• Adding acid, chlorine, and other chemicals to correct pH levels
• Assisted in sales of pool supplies and cleaning equipment.
• Completing paperwork and reporting service requirements to management.
• Managed staff
Philpot (Band) Dugger, Indiana and New York, NY
Lead Singer/Songwriter/ PT Band Manager 2001- 2011
• Secured Major Record Deal with Universal Music Group and Tucann Records
• Wrote songs and arrangements for band
• Networked on behalf of my band to develop solid relationships with key individuals in the music industry.
• Created effective strategies to promote our bands’ music and brand image.
• Ensured that band members attend band practice sessions regularly.
• Ensured that band members are aware of their responsibilities and are on time for interviews, recording sessions, meet and greets, and live performances.
• Collaborate with booking and/or touring agents to develop suitable touring schedules.
• Secure the services of reputable lawyers, publicists, image stylists, and accountants depending on bands’ needs.
• Sound knowledge of the music industry.
• The ability to handle stressful or difficult situations.
• Excellent problem-solving and decision-making skills.
• Strong negotiation, networking, and conflict resolution skills.
• Exceptional communication, time management, and organizational skills.
• Trustworthy, creative, and persuasive.
EDUCATION:
• Union High School, Dugger Indiana, – Diploma 1998-2002 References: Available Upon Request
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