Customer Service Services Specialist
Resume:
Rachael Snedeger
Writing and problem-solving professional with experience in management.
Kansas City, MO 64109
***************@*****.***
OBJECTIVE
Organized and motivated with a well-rounded background and leadership experience. History in person-centered care, customer service, and vocational rehabilitation. Strong work ethic and decision-making skills especially in fast-paced environments. Excellent at critical thinking, problem solving, verbal and written communication, and computer literacy. Excellent writing and analysis skills with high attention to detail and time management
EDUCATION —
EXPERIENCE
Bachelors Arts in Psychology - Graceland University
●4.0 GPA
●Classes in Microsoft Applications
SKILLS —
●Communication, Writing and Analysis
●Problem Solving and Critical Thinking
●Leadership and Organization
●Compassionate Care
2018 -- 2023
Community Services Specialist • Easterseals Midwest
●Assisted individuals with addressing disabilities and developing career plans.
●Promoted development of interviewing, resume writing and etiquette skills.
●Kept detailed records of individual histories, scores, and documents.
●Led individuals at volunteer and internship sites to create employment skills and work experience.
2016 -- 2018
Manager • Godfather’s Pizza
●Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
●Carefully interviewed, selected, trained and supervised staff.
2006 -- 2010
Direct Support Professional • Heartland Residential
●Assisted disabled clients to support independence and well-being.
●Maintained a clean, safe and well-organized patient environment.
●Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
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