Customer Service Office Administration
Resume:
BARBARA SANGESTINO
Sault Ste Marie, ON P6C 2V1
705-***-**** **********@*******.***
SUMMARY OF QUALIFICATIONS
Amicable and efficient Receptionist with a Diploma in Office Administration
15+ years in transferable administration and customer service experience
Computer knowledge includes Microsoft Windows, Microsoft Office and equipped with excellent organization, multitasking and time management skills
Hard working and responsible team player who works well with staff and management
Courteous and helpful employee who goes above and beyond to assist customers
WORK EXPERIENCE
Administrative & Clerical Skills
Answered incoming telephone inquiries and performed outbound telephone calls by utilizing switchboard operation and cold calling to ensure customer inquiry resolution
Sent local and long distance faxes to both residential and commercial customers
Generated daily reports from the work day
Entered client demographics into an in-house database
Used computers, printers, photocopiers and other general office equipment
Customer Service Skills
Greeted customers in person and on the phone with a positive and inviting attitude
Booked vehicle reservations while verifying vehicle types, costs and availability
Performed pre-rental and post-rental vehicle condition inspections for damage
Provided a clean and tidy work environment including product display and upkeep
Responded to customer inquiries on billing and emailed duplicate copies when required
Accepted cash, debit and credit card payments from customers for the service and product
WORK HISTOR
Gatestone & Com Financial Service - assisted customers
Fraud on their credit cards 2024.
Cheque and Cash. Manager – entered customer personal
Info in data base provided payday
Loans 2021-2022
H&R Block Receptionis – entered customer
In data base, took payments, issues
Income tax rebates 2021-2024
Sutherland Global Services Technical Support Consultant – password
Reset for ATT customers also tech support 2016-2019
Tim Hortons (2nd Line) Front Counter Attendant/Drive-thru 2013-2016
Pollard Banknote Limited Quality Control Inspector 2011-2012
Budget Rent-A-Car Customer Service Representative 2009-2011
EDUCATION/CERTIFICATIONS
Office Administration Diploma, Progressive Training Centre Graduated March 2020
Valid "G" Ontario Driver's License
Introduction to Computers (Independent Correspondence School)
Ontario Secondary School Diploma
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