Customer Service Representative
Resume:
Lisa Hernandez
*********@*****.***
SUMMARY
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed to improving customer satisfaction and driving positive outcomes.
SKILLS
●Payment Processing. Training experience
●Problem Solving Compliant Resolution
●Inbound Phone Calls Appointment Scheduling
●Data Entry Professional Phone Voice
EXPERIENCE
September 2022 - Current
Dermatology Associates Of San Antonio - San Antonio, Texas
Customer Service Representative
●Maintain records of customer interactions, transactions, comments, and complaints.
●Developed effective working relationships with team members across multiple departments.
●Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
June 2021 - July 2022
ABC Home and Commercial Services - San Antonio, Tx
Customer Service Representative
●Answered customer inquiries and provided accurate information regarding products and services.
●Provided excellent customer service to resolve customer complaints in a timely manner.
●Answered inbound calls, chats and emails to facilitate customer service.
June 2017 - March 2020
San Antonio Dodge Chrysler Jeep Ram - San Antonio, Tx
Cashier, Recon Manager, Service Advisor
●Greeted customers and addressed their needs in a professional manner.
●Provided accurate estimates of repair costs, labor times, and parts prices to customers.
●Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
●Prepared invoices for services rendered and collected payments from customers.
●Resolved customer complaints in an efficient and courteous manner.
●Upsold additional products or services when appropriate.
October 2014 to May 2017
Bluebonnet Dodge - New Braunfels, Tx
Service Porter, Express Lane Advisor, Recon Manager
●Received customers' vehicles for service and parked them in designated areas.
●Prepared rental cars for customers who requested them while their own vehicle was being serviced.
●Reviewed repair orders with customers prior to beginning work on their vehicles so that they understood what services were being performed.
●Provided accurate estimates of their repair costs, labor times, and parts prices to customers.
●Inspected vehicles for needed repairs or maintenance service and advised customers accordingly.
●Prepared invoices for services rendered and collected payments from customers.
●Upsold additional products or services when appropriate.
Education and Training
Canyon High School - New Braunfels, Tx
May 1999
References available upon request
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