Customer Service Representative
Resume:
THEON
MERRILL
@® ******@*****.***
Q Grantsville, UT 84029
SKILLS
Call center experience
Customer satisfaction
measurement
Escalation management
Workforce Planning
EDUCATION
North Cache High School
Richmond Utah
High School Diploma
Utah State University
Logan, UT
No Degree
PROFESSIONAL SUMMARY
Hardworking Customer Service Representative Supervisor
maintains and enhances customer service by delivering
systems and procedures and supervising staff
imunicative and responsible team leader builds
productive and positive relationships with employees and
customers to improve retention and loyalty. Consistently
promotes company values and culture through all
interactions.
WORK HISTORY
Convergis - Customer Service Representative Lead
Logan Utah
Team lead over the new employee training team.
Classic Concerts - Sales
Hyrum Utah
Used key sales tactics to grow membership sales
Winn Feed - Sales Manager
Smithfield Utah
Collaborated with marketing teams to create targeted
promotional campaigns, driving customer engagement
and sales growth
Southeastern Bolt And Screw - Route Sales
Representative
Kno le Tennessee
Negotiated cont
acts with clients, securing profitable
long-term agreements for the company.
Schaeffer Oil - Division Sales Trainer
St. Louis Missour
mpr
imple
ved employee performance by designing and
menting effective training programs
TIFCO - Sales Associate
Houston, Texas
ales revenue by building strong rapport with
s and recommending appropriate products
based on their needs
Friend Tire - Tire Route Sales
Monette Missouri
Streamlined route planning processes for improved
efficiency, reducing travel time between stops and
increasing overall productivity
ACCOMPLISHMENTS
Recei
New (
Clut
{ many sales records including but not limited to,
mer of the Year, Rookie of the Year and President
Some of my notable clients were
International Paper
Ge
n Steel
US Air For
<e
Alumax
Smokey mountain State prison
City of North Charleston
LANGUAGES
Dutch
Limited Working
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