Hr Coordinator Service Representative
Resume:
Lisa Hernandez
Bakersfield, CA 93307
**********@*****.***
Objective: I would like to have growth and opportunity within a growing corporation. Experience:
HR Coordinator
Dignity Health - Mercy Southwest Hospital
Bakersfield, CA
September 2023 - to Present
● Running reports in Excel, such as audit reports
● Uploading information to create badges for new employees and reprints for existing employees.
● Working on Terminations, requesting final checks for employees and the process of terms in the INFOR system.
● Scanning documents to Image Now and processing to employees profiles.
● Leave of Absence reports, sending out letters to employees to notify of their status, calling the employees as well. Also, documenting the reports of the statuses of the current employees.Making sure the employees are current with the process and within the guidelines.
● Prepare written and verbal communication with employees with external and internal sources.
Processing the Leave of Absence report, the step increase report, birthday reports, termination reports, WAD reports, and various other reports as needed.
● Answering the phones and assisting with questions from Employees about benefits, payroll, PTO and various other issues.
● Perform various duties as expected.
Customer Service Representative
Common Spirit Employee Central Service
Remote
April 2023 - September 2023
● Daily duties were to answer calls in a timely manner and assist the employees with the inquiries on their calls.
● Listen to the concerns of the Employee with their issues and assist them to the right department and document the conversations for reference if needed at a later time.
● Identify situations and improvement opportunities.
● Serve as a liaison between the employees and other departments when needed.
● Excellent service to employees with redirection on issues to obtain resolvement.
● Providing accurate information to questions from callers. Medical Records Clerk
Dignity Health - Mercy Southwest Hospital
Bakersfield, CA
February 2016 – April 2023
● Process medical records in a timely manner that are requested from patients or legal requests.
● Research and file records requested by outside entities, such as subpoenas labs and other medical documentation.
● Answering phones, confirming and calling scheduled upcoming appointments for the Drs. In the practice.
● Clerical support functions for outpatient Orthopedic and Hand Center, such as scanning, lab paperwork with ICD codes, requesting radiological reports, etc.
Patient Access Clerk
Dignity Health - Mercy Southwest Hospital
Bakersfield, CA
January 2005 – February 2016
● Register patients for the ED dept.
● Verify insurances for each patient, and figure out they copays for insurances or out of pocket expenses they may endure.
● Recept patient when they enter the ED department.
● Process medi-cal qualifications for those patients who do not have medical coverage.
● Recept and register ambulance patients.
● Verify demographics, call insurances when patients were admitted into the hospital.
● Discharge patients from the ED and provide their paperwork and information they will need from the admitting department.
● Assisting the patients with any questions they may have from the emergency room staff.
Stewardship: SEIU steward from 2010 till 2023
● representation of Employees for disciplinary actions, terminations or investigations
● active with CRE events and communicating the information from such events
● phone banking and participation of such events
● attending political events with the Union.
● attending and participation in informational pickets for bargaining
● attended SEIU union steward meetings monthly
● various other activities union related
Education: Associate of Arts in Business Administration, Human Resources Graduation on 06/2023
Eastern Gateway Community College Stubenville, OH
Interests: My main interests are to always make a person smile, I enjoy seeing happiness in others.I truly enjoy helping others in any way possible. I like crafting and cooking, when small gifts are given people do appreciate it. References: Available on request.
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