Lab Technician Customer Service
Resume:
Liani Cruz
Philadelphia, PA *****
*****.******@*****.***
COMPETENCIES
Team player with strong self-motivation, time management and willingness to go the extra mile to complete assignments Superior customer relation focus and able to mitigate through tough customer situations with empathy. Adept in multitasking and capable of meeting targets with ease, Eye for detail and strong organizational skills, witty and quick study with strong quantitative orientation, Dependable, also flexible and a quick learner.
TECHNICAL SKILLS
Microsoft Word, Excel, Adobe Photoshop, Dreamweaver, Illustrator, Internet Explorer, outlook, able to navigate through in house inventory control systems, POS, packing, shipping and labeling. Opticianry tools. Lens finishing, PROFESSIONAL EXPERIENCE
Innervision eyewear- Optical retail
Manager/Optician/Lab technician- 7/21- Current
● Driving sales & providing customers with knowledge on all optical brands & lens options in store.
● Lab technician skills such as: Cutting lenses, Tinting frames, Tinting lenses & adjustments, also minor repairs and troubleshooting.
● Maintaining store visuals & standards.
● Reception work, Scheduling exams.
● Assembling orders for customers & dispensing eyewear and contact lenses.
● Managing multiple locations.
● Scheduling exams.
● Working hands on with a doctor on staff.
● Running day to day operations.
● Conducting Inventory.
● Processing orders for all customers.
● Conducted yearly performance reviews and established goals, increasing efficiency by 10%.
● Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
● Organizational skills.
● Financial reporting.
● Interpersonal skills and problem solving.
● Ability to monitor and prioritize multiple deadlines and projects simultaneously. Eye Encounters- Optical retail
Optician/Sales- 5/21-7/21
● Billing vision insurance.
● Adjustments & dispensing glasses.
● Filing paperwork & patient files.
● Reception work.
● Providing excellent customer service
Warby Parker- Optical retail
Optician/Sales Supervisor- 2-2019 to 5/21
● Driving sales & elevating customer experiences.
● Opening & closing store.
● Executing floorsets & maintaining sales floor.
● Providing customers with extensive knowledge on Eyewear.
● Reading prescriptions & Transposing prescriptions.
● Making adjustments & repairing frames.
● Dispensing glasses.
● Experienced in using specialized equipment such as calipers, Lensomiter & Lens gauges..
● Advised customers on the styles and characteristics of eyewear to best suit their needs.
● Taking customers information & measurements of the ocular area.
● Educating customers on how to use & maintain glasses. Fossil/Skagen-- Watch company leather goods & Accessories Retailer Key Holder - 9/2015 - 2/2019
● Opened and closed the store. Prepared opening procedures, Daily planners and preparing closing procedures such as counting registers and preparing deposits for next day pick up.
● Training new employees, doing skill practices.
● Watch specialist, performed minor watch repairs. Changed batteries, replaced watch bands.
● Cashier, Handled credit and debit transactions.
● Provided excellent customer service and company knowledge to customers.
● Current Knowledge of product. Including leather goods, Women's and Men's watches, and Jewelry.
● Minor repairs on watches such as battery changes, and changing watch bands, adjusting times and dates.
● Maintaining store visual standards, keeping the sales floor clean, All jewelry polished, and leathers dusted. Sunglass Hut - Luxury Eyewear Retailer
Selling specialist- 5-2014 to 10-2015
● Cashier performing cash, credit and debit transactions, Promoting charities for donations.
● Stock handling new shipments, processing, and organizing both stockrooms and sales floors.
● Took inventory everyday of all merchandise on the sales floor and stock rooms.
● Provided excellent customer service and knowledge on all store brands.
● Maintained brand standards by dusting merchandise, polishing, and Mopping and sweeping floor
● Opening and Closing procedures, Counting registers, Mopping and sweeping.
● Overnight shifts handling shipments, helping with and setting up new store visuals.
● Knowledgeable on store brands such as Dior, Fendi, Gucci, Tom Ford, Tiffany & Co.
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