Sales Manager Operations

MARK CORONA

*********@*******.*** 773-***-****

Chicago, IL 60638

PROFESSIONAL SUMMARY

Dynamic and results-driven sales management professional with over a decade of experience in revitalizing sales operations, enhancing client acquisition, and exceeding revenue goals. Proven track record of leading high-performing teams through tailored coaching and strategic planning. Adept at streamlining processes to maximize profitability while maintaining high customer satisfaction. Skilled in managing remote and hybrid teams across multiple territories. Committed to continuous improvement, both in sales performance and community involvement through extensive volunteer work.

WORK HISTORY

Empire-Today LLC - Sales Manager

Northlake, IL • 05/2019 - Current

• Conducted monthly one-on-one coaching sessions with sales team members to review performance metrics, understand individual challenges, and identify areas for improvement.

• Provided actionable feedback tailored to each team member’s unique sales approach to enhance their performance.

• Developed personalized growth plans to help consultants meet and exceed sales targets, resulting in increased overall team effectiveness.

• Designed and implemented monthly performance plans for underperforming associates, focusing on specific goals and strategies to address weaknesses and improve sales results.

• Created individual development plans for new sales consultants to ensure smooth onboarding and rapid adaptation to sales processes, leading to quicker productivity and integration into the team.

• Managed sales operations and consultant assignments across Chicago Land, Chicago Suburbs, Rockford, South Bend, Colorado, Madison, Milwaukee, Indianapolis, and Louisville.

• Engaged in direct sales with customers both in-home and over the phone, ensuring high- quality service and maximizing customer satisfaction to close deals effectively.

• Successfully managed a remote and hybrid sales team, ensuring clear communication, maintaining productivity, and fostering team cohesion despite geographical separation.

• Utilized digital tools and platforms to track performance, assign tasks, and conduct virtual coaching sessions, maintaining high standards of accountability and performance.

• Handled customer relations issues, enabling quick resolution and boosting client satisfaction.

• Conducted team meetings to reinforce goals and objectives, setting clear expectations about policies and procedures.

• Utilized metrics to modify low-performing sales and marketing programs to increase effectiveness.

• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

• Collaborated with upper management to implement continuous improvements and exceed team goals.

Stenograph LLC - District Sales Manager

Elmhurst, IL • 09/2009 - 11/2018

• Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.

• Lead all aspects of territory operations, product training, and managing team members for a market spanning throughout TX, OK, AZ, CO, WY, MT, NM, and HI.

• Drove awareness of products and services focused on court reporting, CART providers, and voice reporters with a client base of over 2,000.

• Uncovered opportunities to propose additional services, gain referrals, drive significant growth, and generate up to $1.7 million in total sales volume.

• Interacted extensively with state associations, state officials, court reporting firms, freelance reporters, judges, and federal officials.

• Coordinated logistics for seminars and conventions, including planning, contracts, technology, and delivery.

• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

• Assessed location performances, analyzing data trends to determine best methods to improve sales results.

• Devised strategies for retaining accounts, delivering polished sales presentations, and promoting brands and products.

• Tracked weekly sales to develop detailed reports for senior leadership, using Oracle. VOLUNTEER EXPERIENCE

Various Charitable Organizations – Volunteer

2015 – Present

• Organized and participated in local charity events, such as food drives and community outreach programs, assisting in raising funds and awareness for causes.

• Coordinated volunteer teams and led event planning for various fundraising efforts, building strong networks with local organizations.

• Dedicated to giving back to the community by regularly volunteering time and skills to help underprivileged groups and support charitable initiatives. SKILLS

• Sales & Account Management: National Account Management, Territory Sales Management, Consultative Sales, Product and Service Sales, Direct Sales, Pipeline Management

• Leadership & Performance: Team Training, Performance Management, Goal Setting, Proposal Development, Sales Team Coaching

• Sales Operations & Strategy: Sales Reporting, Lead Generation, Revenue Forecasting, Sales Tracking, Review of Contracts, Order Management

• Software & Technical Expertise: Oracle, Tableau, Excel, Outlook, PowerPoint

• Communication & Relationship Building: Rapport Building, Verbal and Written Communication, Sales Presentations, Vendor Management EDUCATION

Lewis University

Romeoville, IL • 1993 - 1995

Coursework in Accounting and Law Enforcement

St. Rita High School

Chicago, IL • 05/1993

High School Diploma

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