Technical Support Information Technology
Resume:
RANDAL J. WEAVER
Lake Forest, Ca. 92630
************@*****.***
SUMMARY
Senior IT Professional with proven leadership abilities in a technical, fast paced, corporate environment. Key strengths include business analysis, technical knowledge, and communication skills. Areas of expertise include design and implementation of enterprise network and telecommunications infrastructure and IP Telephony.
PROFESSIONAL EXPERIENCE
WELLS FARGO BANK 2015-Present
Network Engineer V Telecommunications Engineering Lead
Lead a group of four Engineers and three contractors to provide voice project implementation support, tier 3 problem resolution, capacity management and technology planning in an Avaya and Cisco VOIP environment supporting over 300,000 contact center and business users in over 9000 locations.
Established processes and procedures related to foundational IT management initiatives for our group (capacity, configurations, drift, inventory, decommissioning, Access, Deployment, etc.).
Established vulnerability and Patch management methodologies for our systems.
Establish infrastructure for Cisco Jabber Mobile deployment for over 1000 endpoints.
Facilitating implementation of Webex hybrid and cloud deployment.
Utilize Ansible playbooks to automate tasks such as user provisioning, site migrations, and post change system checks.
Manage PKI Certificates and overall security posture for communications infrastructure.
VARIAN MEDICAL SYSTEMS, Palo Alto, CA 2013-2015
IT Architect/ Network and Telecommunications
Responsible for architecting VOIP, Unified Messaging, Mobile, and Collaboration solutions in over 75 locations worldwide. Work with the telephony engineers to establish best practice templates for system installation and enhancement. Interface with the Network/Telecom Manager to develop architectural roadmaps and also to define the related projects and provide budget numbers for the upcoming fiscal year.
Designed and implemented a worldwide audio-conferencing system that saved the company approximately $40,000 per month.
Designed and implemented Least Cost Routing tables to keep voice calls “on-net” and utilized “Tail end hop off” for overseas calls resulting in significant cost savings for the company.
Designed a replacement contact center solution (Interactive Intelligence) that will leverage our VOIP network and interface with Salesforce CRM solution as to provide a consistent experience for our customers around the globe.
AAA, CALIFORNIA STATE AUTOMOBILE ASSOCIATION, Irvine, CA 2004-2013
IT Engineer V/ Telecommunications Architecture and Engineering
Responsible for managing junior telecommunications engineers as well as the planning and implementation of all telecommunication related solutions for the company to include Avaya System and Session Manager SIP, S8800, and 8300 series servers. Communication Manager 5.2, G650, 700, 350, 430, 450 gateways, Aspect ACD, Modular Messaging, NICE call recording systems, CTI applications for both Avaya and Aspect, At&t UVN and SONET, and Polycom video conferencing systems.
Designed and Implemented QOS for voice, video, and data to ensure prioritization of voice and video traffic while maintaining a cost-effective single network infrastructure for all communications.
Instrumental in network design and optimization for secure and timely transport of voice and video traffic within the data network infrastructure.
Designed and implemented centralized Avaya VOIP communications system to include multiple contact centers in different regions. Cut costs by 40% for the project.
Design and implement NICE VOIP and screen capture system. This aided in improving customer service as well as documenting transactions which saved the company money by mitigating risk.
PRESCRIPTION SOLUTIONS, Costa Mesa, CA 2002 - 2004
Network Analyst II
Performed maintenance and administration of corporate network and telecommunications infrastructure to include routers, switches, servers, PBX, Voice Mail and various other network components in a large call center, multi-site environment; Wide Area Network including Data and Voice circuits.
Effectively upgraded Cisco Catalyst 6509 switches with redundant MSFC's to single router mode configuration, which effectively increased network redundancy.
Implemented corporate fax server solution which centralized fax administration, decreased number of analog voice lines in the company, decreased the number of fax machines by 70% and increased employee productivity by providing automated faxing capability from AS 400 system.
Implemented VOIP solution over corporate DS3 between offices which saved $15K per month in telecommunications costs.
Researched, proposed, and installed Remote Agent Solution for the Aspect ACD, allowing call center agents to accept calls from the queue and serve customers from home which reduced real estate costs, retained seasoned call center agents, and provided flexible scheduling options.
ONYX ACCEPTANCE CORPORATION, Foothill Ranch, CA 1999 - 2002
Sr. Telecommunications Engineer
Managed all aspects of communications in 18 locations and two call centers throughout the United States; interfaced with senior call center management on the design and implementation of technology and call routing for two call centers staffed with over 600 people; assisted Network Engineer with administration of switches and routers.
Reduced costs by over $1M per year by consolidating voice and data circuits, replacing point-to-point with frame relay circuits, and re-negotiating contracts.
Managed the installation of all telecommunications and data networking equipment for a 2nd call center in St. Louis, MO. Set up call flows and network routing for call center operations.
Instrumental in moving voice and data circuits and equipment in 5 different regional office re-locations with minimal impact to business operations.
Implemented rollout of Avaya VOIP system which resulted in reduced telecom administration costs for the company.
RALPHS GROCERY COMPANY, Compton, CA 1998 - 1999
Communications Analyst
Responsible for maintenance and administration of corporate telecommunications equipment in a multi-site environment; administration of corporate WAN, LAN and network cabling infrastructure.
Researched, purchased, and installed a remote carrier connected to an Avaya Definity G3r PBX which resulted in a savings of over $75,000 in engineering and installation costs.
Managed all network and telecom cabling infrastructure projects internally which saved the company over $40,000 the first year.
Integrated an acquisition into the company network and telecom infrastructure with no interruption of service.
J.H. BRYANT JR. INC, Gardena, CA 1996 - 1998
Data/Tele Communications Technician
Installed both Telecom and Data Communications systems; Ethernet and Token Ring systems; performed site surveys, estimated jobs, and managed installations.
Established exclusive contract with Ralph’s Grocery Company.
Led project to install network infrastructure for Fullerton Community Bank, which included 8 locations, on time and under budget.
COMPEL CORPORATION, Santa Fe Springs, CA 1994 - 1996
Data/Tele Communication Technician
Installed Category 5 certified cabling systems, PBX and Key telephone systems; highly skilled in Network Center Design, fiber optics, and testing.
UNITED STATES NAVY AND NAVY RESERVES 1989 - 1996
Sonar Technician Second Class
Maintenance and operation of sonar systems and related equipment; UHF and VHF radio equipment.
Secret security clearance
EDUCATION
B.S., Information Technology (Network and Telecommunications), University of Phoenix, La Mirada, CA
PROFESSIONAL DEVELOPMENT
Microsoft Azure Fundamentals Certification.
Cisco Systems: Interconnecting Cisco Network Devices, Building Cisco Multi-Layer Switched Networks
Cisco Certified Network Associate, Administering Cisco Unified Communications Workspace Part 1 and Part 2
Red Hat Linux server Administration
United States Navy: Digital and Analog Electronic training and basic electrical circuits
Avaya: System and Session Manager Administration, Definity World Class Routing and ARS, Definity Call Vectoring and ACD
AFFILIATIONS
Member of International Avaya Users Group, 1999-2019
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