Customer Service Representative
Resume:
Gabrielle Marie
Robiho
Marrero, La *****
W: ********@*****.***
Skills
• Payment Processing
• Shift Scheduling
• Equipment Troubleshooting
• Training and coaching
• Loss Prevention
Professional Summary
Dedicated customer service representative with strong customer service background and top-notch abilities in directing calls to maximize call volume. Expert in using databases to gather information, update accounts, and implement new solutions. Tech-savvy and quick learning with strong attention to detail.
Experience
Lowe's Home Improvement Harvey, LA
July 2021 - September 2023
Head Cashier
Supported cashiers and management by counting and balancing drawers and preparing bank deposits.
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Operated POS systems to process sales transactions, check inventory, or execute price adjustments.
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Assessed cashier performance and recommended supplemental training opportunities.
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Coordinated cashier coverage to meet consistent service levels and arranged backup cashiers for high-volume periods.
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• Completed high volume of inbound and outbound calls within deadlines.
• Navigated multiple computer applications while conversing with customers.
• Assessed customer needs and escalated calls to specific departments. Chalmette Cigarette Outlet Chalmette, La
March 2015 - November 2020
Customer Service Representative
Collaborated with colleagues and co-workers to deliver quality customer experience.
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• Anticipated needs and resolved problems to keep customers happy.
• Enhanced customer satisfaction with fast, knowledgeable service.
• Documented, researched and resolved customer service issues.
• Handled customer inquiries, payments and service requests. Answered inbound calls to handle various concerns, set appointments and close sales.
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• Managed customer calls efficiently in fast-paced call center environment. New Image Supermarket New Orleans, LA
January 2012 - August 2015
Customer Service Cashier
Merchandised products and maintained display organization on sales floor and at front lanes.
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Answered customer questions regarding products and services, company policies and pricing.
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Operated POS systems using hand-held scanners, theft-detection devices and optical readers.
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• Verified product pricing using electronic systems or associate assistance.
• Counted cash drawers before and after shifts and prepared cash bags.
• Informed customers of promotions and special offers to increase sales. Education
January 2013
High School - Business Administration
Delgado, New Orleans Louisiana
Language
Native
English
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