Customer Service Representative

Ana Torres **** e bowker st

phoenix, AZ *****

***********@*****.***

Calibrus call center, 2005 w 14th st, tempe, az — customer service representative

February 2018 - may 2019

Take inbound and outbound calls with complaints on behalf of unhappy customers and do anything we can to help make the situation a better one

. i would also enroll customers in different service’s we offered Shutterfly warehouse, 7195 s shutterfly way, tempe, Az — production agent

June 2019 - october 2020

I worked as a production agent i would make sure all packaging was done properly i would also work with different kind of machines, make books, print out different types of paper, and worked with canvases making frames for pictures and all kinds of things as well, worked with sit down work lift, moved all things from one one place to another in warehouse with proper care, worked press, had data we had to collect and put in system as well as paper reports on all books, canvas, pictures etc on quantity amount .

Empereon constar, 10400 n 25th ave ste 100 phoenix, AZ — 3rd party collections

november 2020 - april 2021

I was in third party collections so i would take inbound calls and influence at&t customers to make payment towards closing or reprogramming their direct tv account, I also did outbound calls and tried to work with the customer on taking them out of debt with their account in terms of taking 50% off their balance and reconnecting service and working out the best price to help customer afford services to continue with the AT&T programs and or direct tv

Personnel partners

2021–December 2021

received shipment, did counts, Took inventory and looked at how many parts were missing, ordered all and any missing pieces, packed and made sure labels were printed for any and all shipments made sure all counts were good and ready to go

January 2022 -January 2023

Ojos locos sports cantina Chica (server )

January 2023 - July 2024

Ojos locos sports cantina manager

SKILLS

Great customer service, great

speaking skills, able to deal

with situations in a good and

fast manner, leadership skills

and a team player, the ability

to learn things fast,

collections, bilingual

AWARDS

Employee of the month,

attendance award, and a be a

leader foundation award

LANGUAGES

English and Spanish

education

South mountain high school, — hs diploma

08/2016 - 05/ 2019.

South mountain community college, Location — some

courses completed

08/2019-02/2020

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