Customer Service Safety Compliance

ESTER CANTU

806-***-**** ************@*****.*** •Lubbock, TX77018

PROFESSIONAL SUMMARY

Bilingual in English and Spanish with a strong background in leadership,customer service, and operations management.Demonstrated expertise in team supervision, inventorymanagementoptimization,and efficient assembly line operations. Exceptional time management,multitasking,and problem-solving abilities. Always prioritizing exceptional customer experiences. Adept at maintaining safety compliance and sanitation practices while effectively resolving conflicts and improving team performance. SKILLS . Customer service

. Communication

• Inventorymanagement

• Organization

Assemblyline operations

• Timemanagement

• Multitasking

Safety compliance

.Sanitation Problem-solving practices

De-escalation

Leadership

Team supervision

WORK HISTORY

Mar 2021- Current

Lubbock, TX, USA

Jan 2020- Mar 2021

Lubbock, TX, USA

Jun 2018- Dec 2019

Lubbock, TX, USA

Crew Member / McDonald's

• Delivered exceptional customer service in a fast-paced environment, handling both front counter and drive-thru operations

• Operated and maintained drink station, ensuring the timely preparation and high quality of beverages

• Assisted in food preparation and maintained cleanliness and order in both kitchen and dining areas

• Collaborated with team members to meet customer needs efficiently while adhering to company policies and health standards

Lead .Company Cleaner / Overview: ABM Industries (AmazonLBB5)

. Led and coordinated a team of 13cleaning staff in maintaining cleanliness and organization across the Amazon warehouse facility

• Oversaw waste disposal, recycling,and proper handling of materials to ensure compliance with environmental and safety regulations

• Managed the efficient unloading., sorting, and organizing of pallets, including FedEx Air shipments and paper goods, ensuring timely processing

• Conducted daily inspections and supervised floor activities to maintain operationalefficiency and high cleanliness standards

• (AmazonLBB5)

Assembler/Packager / Johnson Controls

• Assembled water sprinklers from start to finish, ensuring high standards of quality control and accuracy in production

• Packaged assembled units and prepared them for shipment, meeting tight deadlines andproduction quotas

. Consistently maintained a clean and organized workspace while adhering to all safety and operational guidelines

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