Call Centre Client Services

Curriculum

Vitae

Of Mukhethwa Winnie Muthivhi

Home Address : ***** ******* ******** ******* ********* 13 Postal Code : 1827

Cell Numbers : 071*******

PERSONAL DETAILS

Surname : Muthivhi

Names : Mukhethwa Winnie

Identity Number : 950**********

Gender : Female

Languages Proficiency : English, Sesotho, Isizulu

Home Language : Tshivenda

Nationality : African

SECONDARY EDUCATION

Last School Attended : Jeppe college (December 2015) Level Attained : Grade 12

QUALIFICATIONS

Institution : People Solutions

Qualifications : NQF level 4 Business administration certificate SAQA : 00138806

Date issued : April 2017

ACQUIRED SKILLS

Skills : MS Office, MS Excel and MS Word

Telephone etiquette, excellent communication skill Time management skills, Business writing

EMPLOYMENT HISTORY

Name of Company : Medscheme PTY LTD Bontas medical aid Division : Call Centre and administration

Position : Call Centre agent

Duration : 01/04/2016–31/10/2021

Responsibilities : Respond to member medical aid enquiries Educate members on yearly medical aid Benefits

Confirming member claims

Answering inbound calls from members and assisting with membership statements

Providing efficient customer services.

Loading of member hospital authorizations

REFERENCES

Contact person : Lynn Smith

Contact number : 011-***-****

E-mail Address : *****@*********.**.**

Company : Bonitas Client services

Position held : Team Leader

Contact this candidate