Customer Service Call Center

Tyronda Wilson

Phone: 469-***-****

**************@*****.***

Skills:

• Excellent organizational skills

• Manufacturing

• Team Player

• Independent Worker

• Fast Paced Environment

• Multi-Tasking.

• Call Center

• Heavy inbound calls

• Customer Service

• Sales

Experience:

March 2023- January 2024

Texas Instrument

Manufacturer

Inside a clean room,My duties were To monitor machines . As a manufacturing operator, on a daily basis, we also had to look under microscopes to make sure the micro chips are at it right angles . And also to align with the measurements. This was the final step to assure the product was approved or not according to our customers satisfaction. We used old and new microscopes machines and also hand gauges. And we also worked with resists coats as well. We also keep tracks of numbers of lots and wafers and the serial number to enter into our data entry.

September 2021-February 2023

Bank of America (Advanced call center technologies) Consumer sales Agent

• Assisting multiple clients with claims, fraud reports, addressupdates, and any of the clients concerns.

• Handled a high intake of inbound and outbound calls.

• Trained new employees.

• Several times was awarded number one Sales CSR on myteam. June2021-August2021

College Ave (Advanced call center Technology)

Sales Agent

• Assisted clients with account concerns and information.

• Assisted with over 70 inbound calls a day (adhered to daily quotas).

• Updated clients Information in the system and advised them on the great values the company offered.

03/2020-June2021

Sonoma House

Caregiver

• Assisted patients with daily food preparations.

• Provided daily medication to the client.

• Kept the environment very clean.

• Helped patients with bathing, feedings, and getting to bedeach day. July 2019- February 2020

United Health Group

Customer service Agent

• Provided excellent customer service skills.

• Scheduled appointments.

• Handled heavy inbound calls.

• Ensured quick assistance to client’s concerns.

December 2018- June 2019

Domestic (Employee solutions) Temporary

Shipping forklift position

• Locate and label packages.

• Use forklift.

• Scanned items to ensure correct location of items.

• Completed 80 orders a day, and

• Wrapped the pallets and prepared for shipping.

January 2018 - November 2018

Whataburger

Cashier Position

• Food preparation.

• Cashier duties and customer service.

• Trained new workers Associates.

December 2018- August 2019

Taco Bell

Cashier position

• Food Preparations,

• Followed safety hazards.

• Customer service

• Conducted crew training,

• Sanitation duties.

December 2017- November 2018

Prestonwood Rehab Center

Dietary Aide position

• Food preparations.

• Training new workers.

• Started as a dietary aide and transitioned to housekeeping.

• Organized their place of residence to easy access.

• Bathed clients as needed.

Education:

Yazoo City High School

Diploma higher than a 4.0 GPA.

JMG (Jobs for Mississippi Graduates) received a certificate. Peloton College (Arlington Tx,)

Medical Billing and Coding at Peloton College.

Contact this candidate