Customer Service Universal Banker
Resume:
Melissa Swann
Motived, efficient, and detail oriented.
Chesterfield, VA 23832
**************@*****.***
Reliable and responsible universal banker. Looking for new learning opportunities to grow and develop. Quick learner with an extremely good memory. Excellent time management skills. Able to achieve all goals within time frame.
Authorized to work in the US for any employer
Work Experience
Universal Banker 1
Truist Financial-Midlothian, VA
March 2021 to Present
• Adheres to all bank security, audit, and compliance requirements.
• Researches when a fraudulent check has been found to make sure all other transactions are safe.
• Leads in branch goals by generating new business through in-branch selling, client calling, and documenting client conversations.
• Maintains knowledge of all aspects in the bank
• Ensures platform team members are also aware and adhering to operations policies and procedures. Including one on one support and training.
• Found over $160k (8/24) belonging to my branch by going over growth deposits.
• Sets several appointments daily to ensure our clients are getting the best features we have to offer Financial Services Specialist
Truist-Midlothian, VA
March 2021 to Present
• Customer service
• Process transactions
• Process savings bonds, official checks, and money orders
• Handled a cash drawer and vault
PT Teller
SunTrust-Midlothian, VA
October 2019 to Present
• Customer service
• Processed transactions
• Handled a cash drawer and vault
Backup Cook
Cracker Barrel-Midlothian, VA
May 2019 to October 2021
• Set up and stock food items and other necessary supplies.
• Prepare food items by cutting, chopping, mixing, and preparing sauces.
• Prepare and package catering and to go orders.
• Cook food items using kettles and ovens using specified recipes and standards.
• Maintain cleanliness and comply with food sanitation requirements by properly handling food and ensuring correct storage.
• Clean and sanitize cooking surfaces throughout shift.
• Perform inventory checks and complete food storage logs.
• When ahead, help other sections to guarantee a smooth shift. Merchandise Handler
Cracker Barrel-Midlothian, VA
October 2017 to September 2021
• Create and maintain a guest first culture.
• Supervise a team responsible for unloading truck and setting up new weekly displays according to corporate store plan.
• Consistently meet store goals.
• Execute weekly price changes and promotions.
• Effectively communicate with managers and co-workers to ensure a smooth shift.
• Train new team members and new managers on retail guidelines, cash handling procedures, and host duties.
Education
Associate of Applied Science in Accounting
John Tyler Community College - Midlothian, VA
2013 to May 2017
Skills
• Communication skills
• Accounting software
• Microsoft Powerpoint
• Customer service
• Microsoft Excel
• Microsoft Word
• English
• Computer literacy
Awards
Phi Beta Kappa
August 2016
An academic Honor society. Graduated with a 3.89 GPA. Additional Information
Volunteer Experience
Bethlehem Baptist Church
Assisted the pastor and church in various areas, such as:
• Organized and lead various church and community functions.
• Presented quarterly children’s committee reports and annual budgets at quarterly business meetings.
• Oversaw website, social media, and printed material.
• Communicated needs with various staff, committees, and congregation.
• Served as children’s committee chairperson for 4 years.
• Organized fundraisers with Nationwide companies as well as children's and youth Bible study activities and outings.
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