Data Analyst Customer Service

Robert Daniël Kuyer

** ****** **** • Brookline, MA 02446 • *******@****.** • 857-***-**** • Data Analyst Portfolio • GitHub

PROFESSIONAL SUMMARY

Health Economics graduate with a strong background in data analysis and a passion for leveraging data to inform healthcare decisions. I am detail-oriented, analytical and thrive in growth-oriented environments. I recently relocated to Boston to support my wife’s career. I have been enhancing my SQL, Python, and Power BI technical skills while waiting for a work permit (approved in October) and am eager to apply my blend of consultancy experience, technical expertise and business acumen to drive impactful innovation in the healthcare sector.

EXPERIENCE

Customer Service Support Desk Leusden, The Netherlands

InShared Dec 2023 - May 2024

●Developed and honed effective communication and problem-solving skills in a customer-facing environment.

●Managed inquiries and provided support on various product and service-related issues, ensuring consistent customer satisfaction.

Health Economic Intern The Hague, The Netherlands

Authority for Consumers and Markets (ACM) Jan 2023 - Aug 2023

●Utilized Stata to clean, aggregate, and analyze large datasets (1,000,000 rows) for healthcare pricing insights.

●Conducted thorough data cleaning and extraction, increasing usable data by 15%.

●Presented findings to senior management, demonstrating the ability to translate complex data into actionable insights.

●Strong attention to detail in identifying patterns, trends, and inconsistencies in large datasets.

Student Consultant Groningen, The Netherlands

International Business Research - Royal Vopak Thailand Oct 2021 – Jul 2022

●Conducted in-depth qualitative and quantitative research for a multinational client, focusing on the sustainable development goals (SDGs).

●Managed extensive data curation and analysis, producing accurate and meaningful insights.

●Delivered presentations to senior management, demonstrating clear communication and analytical abilities.

EDUCATION

Erasmus University Rotterdam, The Netherlands

MSc Health Economics, GPA: 3.9 Sep 2022 – Aug 2023

●Relevant Coursework: Pharmaceutical Pricing and Market Access, Economics and Financing of Health Care Systems, Applied microeconometrics

University of Groningen Groningen, The Netherlands

BSc Economics and Business Economics, GPA: 3.5 Sep 2015 – Feb 2022

●Relevant Coursework: Mathematics and Data Analysis, Statistics, Matrix Analysis and Optimization, Econometrics

CERTIFICATIONS

●Data Analyst (Datcamp) Oct 2024

●SQL Associate (DataCamp) Sep 2024

●Python Data Associate (DataCamp) Sep 2024

●Power BI Data Analyst Associate (Microsoft PL-300) Jul 2024

●Associate Data Analyst (DataCamp) Jan 2024

LEADERSHIP & ACTIVITIES

Tennis Association Albertus Magnus (TAM) Groningen – The Netherlands

Co-lead Logistics Nov 2015 – Jul 2018

●Co-organized and managed logistics for the Dutch National Championship for student tennis for 500+ students.

Groninger Student Rowing Association Aegir (G.S.R.) Groningen – The Netherlands

Competitive Lightweight Rower Nov 2015 – Jul 2018

●Trained rigorously and competed at the national level, demonstrating time management and dedication.

Groninger Student Rowing Association Aegir (G.S.R.) Groningen – The Netherlands

President of Freshmen Introduction weekend Apr 2017 – Oct 2017

●Led the organization of a 3-day introductory weekend for 300+ incoming freshmen, coordinating logistics, events, and communication across multiple teams.

●Innovated the weekend’s structure to emphasize training, teamwork, and athletic excellence, aiming to inspire freshmen to pursue high-performance rowing.

●Managed budgeting, scheduling, and volunteer coordination, ensuring smooth execution of all activities.

●Developed strong project management, time management, and communication skills while leading a diverse group of volunteers and participants.

SKILLS & INTERESTS

Technical Skills: SQL, Python (pandas, matplotlib, seaborn, numpy statsmodels), Microsoft Power BI, Stata, Excel, DAX, Power Query, Statistical Analysis, Data Visualization, ETL

Other: Dutch, English, Problem-solving, Analytical, Detail-oriented, Organizational Skills

Interests: Piano, Guitar, Yoga, Tennis, Running, Reading, Cooking

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