Technical Support Customer Service

Mechelle Renee Saiz

Albuquerque NM, *****

Cell:505-***-**** Home: 505-***-****

Summary of Qualifications:

** ***** ** ********* ******* and Customer Care experience

** ***** ** ******* **** Home Office experience

Able to effectively identify and solve customer issues in a timely manner

Excellent computer skills and telephone etiquette

Dedicated and dependable individual who does well under pressure

Professional Work Experience:

5/2021 - 1/2024 Family Care Advocate

Work to coordinate information and services between elderly family members and their providers and insurance companies

Provide transportation to and from doctors, pharmacy and grocery shopping

Provided nutritious meals in support of family members care plan created and approved by the primary care staff

Provide supervision for various outings, events and general physical activities

4/2019 - 2/2021 Remote Amazon Technical Support Agent

Coached clients on setting up new devices, specializing in installation and problem

Worked with other service providers to facilitate repairs

Always maintained composure and patience while displaying courteous and strong interpersonal skills with all customers

3/2018 - 4/2019 Remote Amazon Customer Service

Provided an elevated customer experience to generate clientele who experienced issues setting up new devices and working with third party devices as well as other service providers to facilitate repairs

Maintained composure and patience while displaying courteous and strong interpersonal skills with all customers. Maintained personal stats.

11/2016 - 2/2018 Remote Customer Service Agent Teletech

Received incoming sales calls for Weight Watchers, Turbo Tax, Bank of the West, Cheryl's Cookies & Brownies

Provided plan information as well as the costs and benefits of each program allowing the customer time to decide what would be best for them

Acted as a personal coach and motivator for individual moral

Provided excellent customer service as well as providing costs and benefit information of program's allowing the customer time to decide what would be best for them, as well as a personal coach and motivator for individual morale. Assisted customers with tax preparation

Worked with clients on personal checking accounts, which could include balances and garnishments

Answered incoming calls regarding personal checking accounts, balances, garnishments, as well as assisting with business account transactions.

Education:

Bryman Medical Institute Data Entry & Word Processing Nursing

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