Program Manager Risk Management

JONATHAN BELTRAN

404-***-**** *********@*****.*** www.linkedin.com/in/jonathanbeltranatl Atlanta Metro SR. TECHNOLOGY PROGRAM MANAGER STRATEGIC PROJECTS CHANGE AGENT Jonathan has a solid reputation for delivering next-generation telecom and IT programs and projects across data centers, infrastructures, products, channels, operations, and core enterprise teams, and in customer- facing capacities. He has solid technology and SDLC process foundations in physical networks, cloud infrastructure, enterprise architecture, CI/CD, DevOps, functional and non-functional requirements. He is a proven strategic program leader for risk management and technology adoption who strives to create partnerships and leverage data-driven insights to drive value creation. He aligns with stakeholders to accelerate the realization of business goals and priorities. He has 20+ years of experience delivering results for Fortune 50, Global 2000, and US clients including AT&T, Charter, Qwest, Cox, Apple, Walmart, HP, FirstData, WPP, Smithfield, and Dole.

Program Tracking & Lifecycle Management Risk Management SAFe Agile Telecom & IT SDLC

Cloud Migrations Disaster Recovery IT Controls Platform Ecosystems

Vendor Management Enterprise Architecture Customer Journeys DevSecOps PROFESSIONAL EXPERIENCE

SAND CHERRY ASSOCIATES, INC. Denver, CO - Atlanta, GA 2023-Current Management Consulting, Strategic Program and Project Management First Onsite, Migration Program and Project Manager Project leader for AWS, Salesforce, and Netsuite-enabled field service management system migration from US to Canada. Report directly to SVP and Director-level stakeholders of multi-national restoration conglomerate.

• Leading data residency migration project. Responsible for managing program and project to meet data residency business and compliance requirements. Manage devops team to deliver migration, disaster recovery and IT audit control deliverables, release planning and release management. Collaborate with product owners and vendors. Status CIO and senior executives and drive program-level management. 10+ production and sandbox environments enabling $1B+ revenue. Infrastructure, applications, databases, and CI/CD.

Charter Communications, Data Analytics Program Project Manager Led the Data Science & Experimentation program to improve and scale Charter’s ability to experimentally test product changes and accelerate SDLC performance and scalability for a 25+ staff of data scientists, data engineers, solution architects, product managers, product owners, and MLOps resources.

• Designed and facilitated strategic planning workshops, delivered process intake improvements, and partnered with the cloud migration team to support cloud SDLC enablement. WNA, LTD. Atlanta, GA 2017-2023

Management Consulting, CX Operations & Risk Management AT&T Consumer Wireless, Senior Program Manager

Served as strategic advisor and program manager to VPs, AVPs, and Directors on multiple portfolio risk management and CX improvement initiatives in the QA and Consumer Technology Platforms organization.

• Developed and internally evangelized E2E journey vision of the new customer order and an ‘all layers, all inputs’ (core to edge, web/mobile, call center, stores) view of global CX operations.

• Led feasibility study and program formulation to mitigate the in-store customer experience degradation risk by implementing an end-to-end CX monitoring solution for company-owned and affiliate-owned stores. Included developing a data-driven strategy leveraging AI/ML solutions. Targeted a $60M 5yr ROI.

• Conducted high-impact, high-visibility Risk Analysis for end-to-end risk management program to maximize customer experience and operational success of 2020 iPhone launch. JONATHAN BELTRAN, 2

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Cricket Wireless, Enterprise Transformation Architect Led definition of enterprise architecture frameworks, diagrams, and roadmaps, AT&T subsidiary, to develop company efficiencies in network, application, and delivery services.

• Mapped 120+ systems, databases, and application programming interfaces (APIs) and alignment with primary business domains, identified growth opportunities, and delivered recommendations for enhancement.

Crawford & Company, Enterprise Architecture Program Management Directed transformation project to integrate 100+ business applications, collected through multiple acquisitions, into interoperable enterprise architecture.

• Managed team of 3 enterprise and data architects to develop an architecture review board, processes, standardized practices, and methodologies to support better reuse of Microsoft Azure DevOps, AWS, Mulesoft, and hybrid solution capabilities.

KANGO LABS, INC. Atlanta, GA 2015-2017

Co-founder, CEO

Launched digital product design and development company focused on early-stage startups and SMBs. Managed $600K budget and dev staff of 4, serving 7 diverse clients. Experienced 900% revenue growth for app design and development services over 3 years.

GENERAL COMMUNICATIONS, INC. Atlanta, GA & Seattle, WA 2011-2015 Senior Manager

Alaska Wireless Network, Billing Transformation Project Manager Led billing platform project for $40M joint venture initiative between General Communications, Inc. and Alaska Communications, Inc., delivering HSPA+LTE-based sales and operational systems transformation to allow customers access to LTE services.

• Drove project resulting in 11% quarterly increase in revenue for consumer wireless line of business.

• Implemented billing and provisioning platform that included device activation, roaming usage and rating, mediation, and billing platform integrations, as well as sales and support fulfillment channels for 300,000+ subscribers.

• Cross-functional management of 50+ resources; established project roadmap, milestones, and timeline; prioritized projects to achieve goals and provided status reports to management.

• Completed development, implementation, and testing within 15 months and subsequently transitioned platform to maintenance and support.

Cycle30, Product Development - Quality Assurance Director Directed testing and tools implementation for large-scale launch of new business line offering global, cloud- based, multi-tenant telecommunication Internet of Things (IoT) billing platform that resulted in additional $36M quarterly increase in wireless revenue, 112% increase over prior year.

• Tested product built on platform that enabled mobile device activation from any market globally, designed to integrate with any type of wireless system and adjust to local standards.

• Managed budgets of up to $7M and led staff of 40 testers, developers, automation experts, and platform performance management professionals tasked with testing platform and associated products. JONATHAN BELTRAN, 3

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CAPGEMINI US Atlanta, GA 2005-2011

Manager Consultant

BellSouth, Change Management Lead

Led change management for $200M analog to broadband transformation, served as PMO lead on change management program impacting 1,500+ employees and millions of customers.

• Established change control board, processes, and frameworks and collaborated with business and IT senior leadership to prioritize and gain approval for change requests worth $15M+. HP/Walmart, Delivery Lead

Served as Network Monitoring System (NMS) delivery lead on $50M joint initiative, intended to create platform to compete with Apple’s recently rolled-out iTunes.

• Created app monitoring system to support platform development, equipped to monitor 90+ unit digital video server farm.

FairPoint Communications, Delivery Lead

Led field service dispatch team for $120M transformation program for regional telecommunications company, to integrate field operations and network dispatch functions recently purchased from Verizon, with internal infrastructure.

• Managed staff of 20 business analysts, architects, developers, and system testers to launch new workforce management solution, serving the needs of network outside plant construction, central office technicians, and network installation and repair workforce, impacting service areas with 1.5 million customers.

• Scoped, developed, and launched solution with 500% greater customer service capacity, formulated to serve over 1 million new customers.

Additional Experience:

Business Edge Solutions (Acquired by EMC), Network Designer, 2004 Optiom Wireless Broadband, Founder & Vice President of Product Pacific Design Engineering, SOX IT Analyst

AppliedTheory (Acquired by NaviSite), Network Sales & Operations Support Manager iAsiaWorks, Senior Sales Engineer, Asia Pacific Networks Asia Online, Network and Applications Operations Manager CRL Network Services (Acquired by AppliedTheory), Provisioning Manager and Jr. Network Engineer EDUCATION & CERTIFICATIONS EARNED OR IN PROGRESS INFORMATION The Linux Foundation, Business Considerations for 5G with Edge, IoT, and AI Certified Scaled Agile, Scaled Agile Framework (SAFe) Product Owner/Product Manager Certified AWS, AWS Certified Cloud Practitioner Certification PMI, Project Management Professional (PMP) Certification The University of California, Davis, CA, BA in International Relations, Minor World Trade & Development The University of California, Berkeley, CA, Project Management Certificate TECHNICAL AREAS OF EXPERTISE

Standards & Methodologies: SAFe, Agile, Scrum, Kanban, RAD, TOGAF, eTOM, Lean, DevOps, CI/CD, Design Sprints, UI/UX, Journey Mapping, NOC and Data Center Operations, SOX IT Controls, CNTT, PMO Tools, Applications, & Platforms: MS Word, Excel, Visio, PowerPoint, ArchiMate, SharePoint, Lucidchart, JIRA, Confluence, Zephyr, Jenkins, SalesForce.com, Cognos, Power BI, Tableau, HP Quality Center, HP OpenView, Remedy, Kenan, Ventyx, TOA ETAdirect, MuleSoft, Force.com, VSTS, Siebel, Collibra, AWS, StreamWide, InComm, Blackhawk, Authorize.net, XNG, ThousandEyes, Quantum Metrics, (SaaS, PaaS, IaaS)

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