Customer Service High School

**/**/**** ***** ***** SW **th Terr, Miami *****, United States 305-***-****

*************@*****.***

Diana Carolina

Education

High School High School

Julio Antonio Mella

**/**** – 06/2013 BAUTA, CUBA

Work experience

Assistant manager

Clara Cuban Restaurant

Oversaw daily operations of restaurant, including

inventory management and customer service,

resulting in a increase in sales over a 6-month

period.

Trained and supervised a team of 8 employees,

providing guidance and support to ensure high

levels of productivity and customer satisfaction.

Implemented new policies and procedures to

streamline workflow processes, resulting in a

reduction in operating costs.

Collaborated with upper management to develop

and implement strategic initiatives to drive

business growth and improve overall

performance of the restairant.

10/2022 – 09/2023 HANOI, VIETNAM

Assistant director

Danza Unidos

I was responsible for coordinating all company

events and programs, from rehearsals to live

performances. This involved managing

schedules, booking rehearsal spaces, and

communicating with cast members and technical

crew to ensure smooth execution.

I closely collaborated with the director and

creative team in show production. From

repertoire selection to staging planning, my

contribution was crucial in ensuring artistic

coherence and performance quality.

I carried out various administrative and logistical tasks to maintain the company's smooth

operation. This included budget management,

coordinating travel and accommodation for tours,

and organizing auditions and workshops.

11/2018 – 02/2020 BAUTA, CUBA

Work experience

Waitress and cashier

Red Land Ranch

Managed customer orders and provided

exceptional service in a fast-paced restaurant

environment

Efficiently operated cash register and handled

monetary transactions with accuracy

Collaborated with kitchen staff to ensure timely

delivery of food orders to customers

Maintained cleanliness and organization of

dining area to enhance customer experience and

satisfaction

01/2024 – 05/2024 MIAMI, UNITED STATES

Skills

English

Spanish

LANGUAGES

Microsoft Word

Excel

COMPUTER SKILLS

Customer service

Sales skills

Communication skills

Organization

Negotiating

LEASING APTITUD

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