Appointment Setter Quality Control

JAMES B. OWENS

San Diego CA ***** 619-***-****

**********@*****.***

I am qualified to work with a superb company that meets my experiences and work ethic. I am diligent and organized, accountable, ethical, and punctual. Below is my resume where you can see all my experiences working with outstanding companies and accomplishments I haveachieved. EXPERIENCE

4/2024 – CURRENT

AIRCRAFT FUELER, MENZIES AVIATION

Perform airline fueling in a safe and efficient manner Drive and operate fuel trucks, hydrant cards, and stationary carts to fuel aircraft Responsible for accurate accounting of fuel transactions Perform daily Quality Control checks on equipment

Maintain equipment in clean and functional condition Ensure the correct loading and balancing of fuel

Responsible for defueling aircraft as directed

11/2022 –3/2024

APPOINTMENT SETTER, RAINSOFT INC

Acted as the first point of contact and set appointments for prospective clients. All appointments were made in person by offering services along with a summary of what we do. Executed outgoing calls from the corporate sales lead pipeline. Addressed client inquiries and updated database information. Scheduled in-person consultations for potential customers. Managed daily quota by meeting and surpassing expectations.; Established and maintained client rapport by utilizing quality customer service. 08/2021 – 11/2022

ACCOUNT EXECUTIVE, SPECTRUM

Networking and managing services solutions: mobile services, internet access, ethernet access and networks, Voice I independently work in an office environment and excel at traveling to capture new business accounts within a spec Generate sales leads through persuasive sales calls, company visits, networking, and industry events. Accurately maintain client database to generate sales activity reports. Knowledge of networking, local area network (LAN), wide area network (WAN) and high-capacity and fiber connecte Deadline-driven with the ability to manage change and shifting priorities. Experience with client relationship management (CRM) systems, such as Salesforce, ICOMS, CSG or other billing s 2

05/2018 – 06/2021

LEAD MAC COORDINATOR, SPECTRUM

Activelyandconsistentlysupportalleffortstosimplifyandenhancethecustomerexperience. Navigatethevarioussystems such as ICOMS/CSG,provisioningsystemsandnetworkelementscomprisingtheresidential SupportincomingcallsfromcustomerstotroubleshootactivationandportingfalloutforcustomersattemptingtoactivateSpect ActivateportedtelephonenumbersinSOAandmethodsnecessarytoaddressconflicts,canceledsubscriptionsandconcurre Dispatching and scheduling of technicians.

11/2008 – 02/2017

LEAD TICKETING AGENT, AMERICAN AIRLINES

Assist passengers with checking in of bags, secure boarding passes, provideexcellentcustomerservice,escortpassengers,directcoworkers,handleregisterandpaperwork/schedulingforan en I beganinanentry-levelpositionandmovedtoa toppositionasa ticketagent. 08/2015 – 09/2016

RAMP SERVICE AGENT, AIR CHOICE

Land and direct planes for inbound and take off, collect bags for passengers,driveshuttlevanandpickup/dropoffpasse completepaperwork usingRadix.

04/2004 – 10/2008

SALES ASSOCIATE, DILLARD’S

Analyzedailysalesstatisticstomeetdailysalesquotas,handledailyoperationsofthe store,scheduleemployees,andcash/tender 07/1999 – 04/2004

ASSISTANT MANAGER, FOOT LOCKER

Analyzedailysalesstatisticstomeetdailysalesquotas,handledailyoperationsofstore,schedulingofemployees,andcash/tende EDUCATION

Bachelor of Arts MultimediaCommunications Sanford-BrownCollege,MO AssociateofArts BusinessCommunications ForestParkCommunityCollege,StLouis,MO AssociateofArts Communications ForestParkCommunityCollege,StLouis,MO

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