Customer Service Human Resources

Dawn Ware

*********@*****.*** 708-***-**** Bloomington, IL

SUMMARY

Seasoned professional with 9 years of diverse experience, including extensive restaurant management and shift supervision, adept at fostering a collaborative and inclusive work environment. Proven expertise in time management, leadership, and customer service, underpinned by strong communication skills. Actively seeking a Human Resources role to leverage organizational and interpersonal abilities. WORK EXPERIENCE

Dollar General Normal, IL

Lead Key Holder/Manager

• Provided customer service, ensuring high satisfaction levels and maintaining efficient transaction handling by accurately counting drawers.

• Completed end-of-night paperwork, coordinated with vendors for check-ins, and processed deposits, reinforcing fiscal responsibility and accuracy.

• Managed inventory restocking and upheld store cleanliness, while overseeing team performance to maintain operational standards.

Popeye's Restaurants Bloomington, IL

General Manager

• Managed daily operations, including staff supervision and customer service, leading to high productivity and performance.

• Developed strategic plans to enhance profitability, alongside successful marketing strategies that boosted customer engagement.

• Maintained optimal inventory and staffing levels, ensuring operational efficiency and cost control.

• Analyzed market trends and competitor strategies, improving business practices and achieving consistent sales targets.

Hope for Abused Women Chicago, IL

Counselor's Assistant

• Conducted research and performed data analysis to support organizational objectives.

• Developed educational materials for clerical staff to enhance knowledge and efficiency.

• Assisted in administrative duties, including grant writing and budget review, ensuring accurate clinic documentation and financial oversight.

Arby's Bloomington, IL

Crew Leader/Assistant Manager

• Managed cash handling procedures, ensuring accurate cash drawer balances and secure deposits.

• Coordinated shift scheduling and contributed to the hiring process for new team members, maintaining adequate staffing levels.

• Upheld health and safety regulations, oversaw food preparation, and maintained inventory levels through systematic ordering and unloading of deliveries.

McDonald's Leroy, IL

Customer Service

• Assisted in food preparation, fulfilling roles as both prep and back line cook to support kitchen operations.

• Provided customer service at the front line and managed drive-through transactions, ensuring timely and accurate order fulfillment.

Rivian Motors Normal, IL

Assembly Line Worker

• Operated machinery and equipment to assemble products in line with specifications, ensuring adherence to company quality standards.

• Collaborated with colleagues to meet daily production goals and streamlined workflow, while rigorously following safety protocols and maintaining workspace cleanliness.

• Troubleshot assembly line malfunctions to reduce downtime, and contributed to training initiatives for new team members, enhancing overall productivity and efficiency. Caterpillar Peoria, IL

Warehouse Associate

• Inspected parts for quality assurance, ensuring serial numbers matched and components were free from dents and complete.

• Assembled various parts in preparation for production line integration, maintaining attention to detail and adherence to safety protocols.

Dawn's Hair Chicago, IL

Beautician

• Provided comprehensive hair care services, including washing, coloring, perming, curling, cutting, and straightening to meet diverse client needs.

• Managed appointment scheduling to ensure timely service and optimize client satisfaction. E&J Chicago, IL

Cashier/Lottery Attendant

• Processed transactions efficiently, handling cash, credit, and government-assisted payment methods, ensuring accurate issuance of receipts and change.

• Delivered excellent customer service by greeting patrons, managing pricing and inventory tasks, and upholding a tidy checkout environment.

EDUCATION

Colorado Technical University

Bachelor's Degree, Business

Colorado Springs, CO

Oct 2024

Heartland Community College

Diploma, Certified Nursing Assistant

Normal, IL

Colorado Technical University

Associate's Degree, Business Administration

Colorado Springs, CO

Aug 2024

SKILLS

Excellent Verbal and Written Communication Skills • Highly Organized and Able to Accomplish Multiple Objectives

• Proficient in MS Word • Excel • PowerPoint • Hair Styling • Nursing • Grant Writing • Fundraising • Restaurant Experience • Restaurant Management (10+ Years) • Shift Management • Time Management • Customer Service • Leadership • Supervising Experience • Quality Inspection and Rundown (1 Year) • Assembly Front Line Worker (5 Years)

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