Customer Service Pharmacy Technician

KATHY KRACINSKI

***** **** ***** ******, ********, Illinois 60441 ***********@*****.*** Ph: 708-***-****

Motivated, intelligent and outgoing administrative, customer service and business professional with a strong history of customer satisfaction. Customer-attentive, positive, energetic and committed to the highest levels of service quality and operational efficiency. Computer skills include Microsoft Office (Word, Excel, Outlook & PowerPoint), Open Dental, Dentrix, PracticeWorks and Epic, the most widely used electronic health record system used in the United States. Expertise includes:

Customer Service & Problem Solving Manual & Computerized Record Keeping

Front-Line Guest Service & General Reception Administrative Support & Office Operations

Meeting Deadlines & Quality Goals Interpersonal Communication & Rapport

Building Customer Loyalty & Retention Financial Transactions & Cash Handling

EXPERIENCE

WALGREENS PHARMACY Romeoville, Illinios Aug 2024 - Current

CVS PHARMACY Downers Grove, Illinois Sep 2021 - Aug 2024

(Licensed & Certified Pharmacy Technician)

On the job experience with medication preparation, locating, dispensing, packaging and labeling

medications for patients. Actively processing insurance claims, tracking inventory and filing paperwork.

Interacting daily with customers in person or by phone, answering questions and accepting payments.

Daily contacting health care providers to authorize prescription refills, entering data into computer

systems, generating patient profiles and updating order systems. Have experience operating automated

dispensing equipment to fill prescription orders. I also take pride in keeping the pharmacy clean, organized and

well stocked.

AMAZON Joliet, Illinois Aug 2020 - Sep 2021

(Warehouse Worker)

Worked in the warehouse picking and boxing up products for mail delivery to

the customers.

GENTLE FAMILY DENTAL Naperville, Illinois Jun 2020 - Aug 2020

CASTLE DENTAL Tinley Park, Illinois ` Jan 2020 - Mar 2020 (Front Office Associate)

Managed front desk affairs, including phone communications and appointment scheduling.

Processed payment transactions and incoming/outgoing mail.

Gathered patient information, aided in patient relations and updates of patient history.

Work with large volume of confidential insurance and patient treatment information.

LEE & VERCELLOTTI, DDS Joliet, Illinois Sep 2019 - Nov 2019

(Front Office Associate)

Handled daily administrative affairs of this office, including appointment scheduling, record keeping,

customer service and general office support using Dentrix software.

Worked with large volume of confidential insurance and patient treatment information.

Assisted patients with scheduling, paperwork and payments/collections.

Filed insurance forms and prepared documents for treatment plans.

HIDDEN LAKES DENTAL Bolingbrook, Illinois Aug 2018 - Jun 2019

(Patient Care Coordinator)

Provided client service, clerical and operational support to the dentists and dental assistants

of a high-volume dental practice. Demonstrated clerical talents to include data entry, filing,

appointment scheduling, insurance affairs and customer service using Open Dental software.

Checked patients in/out, gathered information, collected payments, retrieved and filed charts,

and contacted patients by mail and telephone regarding missed appointments. Scheduled and

confirmed appointments and treatments, and collected/confirmed insurance data and financial

arrangements. Filed insurance forms; produced, updated documents regarding treatment plans,

consent to treatment & patients release.

ZALE, FOSTER & RUGINIS, DDS Lockport, Illinois Nov 2015 - Mar 2018

(Patient Care Coordinator)

Responsible for numerous daily operations of this professional dental practice. Provided a high level

of administrative assistance to the dentists, hygienists and patients, including data entry, filing,

appointment setting, mail distribution, billing and inventory control. Coordinated treatment plans

and transactions with PracticeWorks, confirmed appointments, collected insurance information, verified

coverage and prepared financial arrangements. Submitted claims for insurance reimbursement.

Assisted dentists and hygienists with exams and exam room preparation, including

room cleaning/set-up, instrument sterilization and development of x-rays.

U.S. BANK Downers Grove, IL May 2013 - Oct 2015

BANK OF AMERICA Tinley Park, Illinois Aug 2011 - May 2013

(Teller/New Accounts Coordinator)

Performed routine bank transactions, including deposits and withdrawals from

personal/business savings and checking accounts while continually assessing needs and cross-

promoting bank service. Maintained high levels of customer service; opened new accounts and

cross-sold bank services such as travelers checks, savings bonds, money orders and cashier's checks.

Developed a productive, profitable and loyal client base by cultivating business referrals through

a wide range of community business professionals and organizations.

Interfaced with other bank departments to meet individual account needs, including trust

department, loan department and others.

Education

LOCKPORT HIGH SCHOOL

Lockport, Illinois

High School Diploma - 3.5 GPA

Advanced Studies/College Prep

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