General Manager Customer Service
Resume:
Anasaria Santiago
Well-rounded HighEnergy retail, restaurant, Warehouse fulfillment center manager with extensive experience
********.********.****@*****.***
Phoenix, AZ 85027
Authorized to work in the US for any employer
Summary
Extensive amount of experience,
Passion to work well with others.
A great track record for positive increase
Restaurant general manager, Trainer and District mgr.
Work experience
Sales Merchandiser
KNCT Top Logistics 3rd Nike - Waltham, MA
August 2021 to May 2024
In- stock & out- stock, fulfillment Orders, focus on smart planning, training people development.
Private Nanny/Housekeeper
Care.com - Peoria, AZ
March 2020 to August 2023
Schedule all meals according
Follow school and activity schedules
Cook
Clean
Laundry
Take children to doctor appointments
Go to all school events
Bake
Pta
Merchant/product placement/customer engagement
Old Navy - Scottsdale, AZ
May 2008 to March 2020
Receiving and processing merchandise
Floorsets
Signage and markdowns
Fitting room sales floor
Store Director
Express and Victoria Secret - Phoenix, AZ
August 2008 to May 2017
Focused on all aspects of the business
Trained employees
Management staff training
Execution of numbers
Conversion trading
POS BACK ROOM organization
Floor presentation
Payroll
Floorset execution
GENERAL MANAGER / TMU/ district mgr TACO BELL LJS TRAINING AND PIZZA HUT
Yum brands/taco Bell ljs - Ohio
September 1993 to February 2005
District manager
Training manager
Operations, food safety
Floor operations
Succession planning
Grand openings
Franchise budgeting
Multiple units
Always positive sales
Low turnover
One of my strongest competency that has made me successful is lead change, and inspiring others.
Education
behavior health specialist in Dual diagnosis/ Co-Occurring
LifeWell - Phoenix, AZ
July 2015 to July 2018
Skills
Payroll
Retail Sales
Case management
Recruiting
Customer Service Skills
Customer service
Microsoft
Service and training manager $10 million retailer
Hospitality
Schedule management
Sales
Talent Acquisition
Employee Orientation
Computer skills
Customer service
Mobile devices
Cash management
Preschool experience
Upselling
English
Restaurant experience
Cash handling
Sales Experience
Purchasing
PeopleSoft
Cash register
Retail management - 6 years
Inventory control
Talent acquisition
Succession planning
Recruiting
High volume General Manager TB, LJS, Pizza HUT
Fair Housing regulations
Microsoft Word - 5 years
Retail sales
PTSD Care
Supervising experience
Supervising experience
Financial acumen
Restaurant experience
Cashiering
POS
Conflict Management
Restaurant management
Talent management
Management
Loss prevention
Organizational Skills
Communication skills
Fraud
Memory care
Interviewing
Merchandising
Store director for Victoria's Secret
Cycle counts
Merchandising
Home Care
Sales management
Social media management
Typing
Front desk
Teaching
Cleaning
Driving
Addiction counseling
Purchasing
Sales
Quality Assurance
District manager/TMU YUM BRANDS
Restaurant, people development, operations
Leadership
Workday
Cherry picker
Communication skills
Microsoft Access
Mobile devices
Inventory
Hospitality
Filing
Documentation review
POS
Leadership
Workday
Store director for limited Brand Express fashion
PTSD Care
Retail math
Cash handling
Basecamp
Succession Planning
Conflict management
Phone etiquette
Childcare
Time management
Logistics
Payroll
Scheduling
Interviewing
External recruiting
Financial services
Fashion retail
Upselling
Forecasting
Planograms
Pricing
Performance Management
Research
Phone etiquette
Forecasting
Business Management
Taleo
Taleo
Training & development
Awards
Behavioral Health specialist
July 2016
Certifications and licenses
Certified Recovery Specialist
July 2017 to Present
State of Arizona fingerprint Clearance card to work for behavioral health centers
May 2016 to Present
Clearance for background checked
Loss Prevention
September 2010 to Present
Sales and Operations
December 2000 to Present
Does a consultant for Big box retail private retail boutique retail and restaurants in operation and sales growth. P&l knowledge hiring training motivating and inspiring others and upselling controlling your average dollar sale and your units per hour gets you closer to winning then it would without a plan
Food Handler Certification
Behavioral Health peer support specialist certified
Driver's License
August 2019 to August 2038
It actually expires 2042
ServSafe Certification
June 2017
Groups
Boys and Girls club
September 2007 to October 2011
After school program
Marketing/ charities threw Taco Bell to raise money
motivate and inspire
Additional information
Womens domestic shelters
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