Customer Service Data Entry

Madison Spanke

Phone: 661-***-****

Email: ***.*****.*******@*****.***

Location: Bakersfield, CA

Professional Summary

Dedicated and motivated student at California State University Bakersfield, with hands-on experience in dispatch, customer service, and team collaboration. Skilled in critical thinking, communication, and adaptability, with a strong work ethic and proven leadership in fast-paced environments. Seeking an opportunity that aligns with my career goals of stable employment, where I can apply my background in hospitality, multi-tasking, and client services. Skills

● Critical Thinking & Problem Solving

● Strong Organizational Skills

● Customer Service & Communication

● Adaptability & Quick Learning

● Leadership & Team Collaboration

● Empathy & Responsiveness

● Integrity & Work Ethic

Work Experience

Team Member

Hungry Howies, Bakersfield, CA

October 2024 – Current

● Maintained a welcoming and positive dining atmosphere by delivering friendly, patient, and attentive service to every customer, ensuring a memorable dining expierence.

● Ensured accuracy in order-taking and food delivery, minimizing errors and contributing to higher customer satisfaction ratings.

● Uphold company standards by consistently adhering to quality and presentation guidelines, reflecting the company’s brand and values in all customer interactions.

● Contributed to a team-oriented work environment by assisting coworkers with tasks during peak times, promoting a cooperative and efficient workspace.

Central Station Dispatcher

Tel-Tec Security Services, Bakersfield, CA

November 2019 – August 2023

● Coordinated dispatch operations for security services, handling high-stakes communication and emergency response protocols.

● Trained new hires, contributing to staff development and ensuring consistent quality and efficiency in service.

● Performed data entry and clerical tasks with proficiency in Microsoft Office applications, including Excel.

● Strengthened phone-handling skills and multi-tasking abilities in a fast-paced environment. Barista

Starbucks Coffee Co., Bakersfield, CA

June 2017 – December 2019

● Delivered excellent customer service in a high-energy, fast-paced setting, enhancing communication and teamwork skills.

● Developed strong foundational work habits, including punctuality, professionalism, and adaptability.

● Assisted in maintaining a welcoming environment, supporting colleagues, and managing customer interactions efficiently.

● Gained hands-on experience in problem-solving and maintaining calm under pressure. Education

California State University Bakersfield

Bachelor’s in Philosophy, with Emphasis on Law Expected Graduation: May 2024

● Senior student with consistent academic achievement; Dean's List, Fall 2023 and Spring 2024.

● Active in campus life as Social Media Manager for the Philosophy Club.

● Aspiring legal professional with an interest in further studies post-graduation. Taft Community College

Associate's Degree in Criminal Justice Graduated May 2023

● Honors graduate with a 4.0 GPA.

● Focused studies in criminal justice principles, contributing to foundational knowledge relevant to a career in law.

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