Project Manager Client Service

COURTNEY MILLARD

215-***-**** ***************@*****.*** Fairless Hills, PA

Project Manager

CREATIVE LEADER > INNOVATIVE DESIGNER > CLIENT SERVICE FOCUSED

As a Project Manager in the tech industry with expertise in both design and web page development, I bring a unique blend of skills essential for delivering exceptional digital products. My proficiency lies in meticulously planning and executing projects, ensuring alignment with client objectives and industry standards. I excel in coordinating cross-functional teams, leveraging my deep understanding of design principles and web development frameworks to drive innovative solutions. With a strong focus on user experience and technical feasibility, I adeptly manage project timelines and resources to consistently achieve high-quality outcomes. My ability to navigate complex technical challenges while maintaining a client-centric approach has been pivotal in delivering successful projects that exceed expectations.

CORE COMPETENCIES

•Program Development

•Dedication & Problem Solving

•Team Development

•Innovation & Technology

•Business Acumen Paired with Technical Expertise

•Project Management

•Multi-Functional Collaboration

•Interpersonal Relationship Management

•Continuous Learning

•Efficiency in Content Delivery

TECHNICAL SKILLS

Jira Software Platform • HTML5 • HTML • CSS • CSS3 • CMS • JavaScript • Vignette Management System • Adobe • Dreamweaver • Photoshop • OpenText Management System • SharePoint • GITHub • SendGrid • Microsoft Visual Studio • Alchemer • Wordpress

PROFESSIONAL EXPERIENCE

2022 – Current • Radwell International • Willingboro, NJ

Product/Project Manager

I started my career at Radwell as a UI/Developer and have shifted my skills and knowledge into becoming a successful Product/Project Manager.

•Strategic Planning: Develop and execute project/product strategies aligned with company goals.

•Cross-functional Leadership: Coordinate efforts across devlopment, design, and quality control to ensure timely delivery.

•Resource Management: Allocate resources effectively to maximize productivity and meet project deadlines.

•Work closely with the leads of different divisions to ensure open communication and remove all blockers.

•Risk Management: Identify and mitigate risks that could impact project timelines or product quality.

•Stakeholder Communication: Facilitate clear and timely communication with stakeholders to manage expectations.

•Agile Methodology: Utilize Agile practices to iterate quickly and adapt to changing requirements.

•User Experience (UX) Focus: Advocate for user-centric design and functionality in product development.

•Ability to create processes from the ground up enabling my teams to fully continue their work and meet tight deadlines.

PRIOR CAREER HISTORY

2010 – 2022 • Educational Testing Service • Princeton, NJ

Front End Developer

•Recruited to the organization to serve as a leader in front-end development processes, creating websites that meet coding and production requirements using various coding tools, graphic software packages, and content management systems. Focused on driving quality control to ensure exceptional customer engagement with websites, driving purchasing and brand strategy.

•Build web pages in CMS using established templates and web components, supporting business requirements and established frameworks to achieve objectives.

•Perform web edits and layout changes, utilizing creative thinking to build attractive and appealing web pages.

•Conduct quality assurance practices and procedures on pages and content before release, including addressing and resolving accessibility issues.

•Optimize web pages for SEO, keywords, and page structure, enhancing audience reach.

•Maintain WordPress sites with regular plug-in reviews, themes updates, and functionality enhancements, cultivating a continuous improvement environment.

•Support the organization by taking on functions to deliver consistency in operations, including crafting code for marketing emails distributed to customers worldwide and building and implementing online functional forms.

•Coordinate collaboration with multi-functional teams to achieve desired website results, leveraging employee expertise to deliver the best customer experience.

•Create and maintain documentation for website functionality and standards, in addition to completing annual updates and changes to meet industry best practices, ensure accuracy in communication via the website, and provide a one-stop-shop for consumer needs.

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EDUCATION

Art Institutite of Philadelphia • Associates in Specialized Technology

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