Customer Service Representative
Resume:
CAROLYN GUNTER
Email Address
****************@*****.***
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City, State
Chicago Ridge, IL
Phone Number
Resume
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CAROLYN GUNTER
Chicago Ridge, IL 60415
**********************@***********.***
Professional Summary
Dependable Package Handler bringing excellent time management abilities and stamina to handle challenging work with heavy loads. Meets demands consistently and helps out team members to achieve group performance goals. Reliable in showing up for shift on time and fully completing every assignment.
Willing to relocate to: Illinois
Work Experience
Wàrehouse Package Handler - Seasonal
Federal Express-Romeoville, IL
October 2018 to January 2019
Received incoming packages and arranged delivery to correct departments and personnel.
Followed company policies and guidelines for labeling, packaging and shipping products at warehouses.
Warehouse Stocker - Seasonal
Amazon-Aurora, IL
June 2018 to August 2018
Performed cycle counts to verify inventory, complete audits and maintain records.
Recorded shipment weight, dimensions and load distribution to schedule freight pick-up.
Customer Service Representative - Temporary Work From Home, Turbo Tax
Intuit-Evanston, IL
March 2017 to May 2017
Resolved customer inquiries, complaints, and issues providing insightful solutions.
Documented detailed notes in CRM system to track customer interactions.
Receptionist Administrator
Geneer Software Development Partners-Des Plaines, IL
October 1995 to January 2001
Fielded incoming calls using multi-line telephone system.
Improved communication by coordinating staff meetings for administrative and clerical team members.
Called customers and vendors to set up appointments and obtain information for senior staff.
Followed established procedures to protect sensitive and confidential information from unauthorized release.
Education
Medical Billing Coding
US Career Institute - Lansing, IL
May 2011
Introduction to Computers
Oakton Community College - Des Plaines, IL
August 1996
High School Diploma in Introduction to Computer
Stephen T. Mather High - Chicago, IL
September 1984 to August 1988
Skills
• Researched assistance requested and Resolved customer inquiries, complaints,
offered accurate information to and issues providing insightful solutions.
resolve issues and respond to
inquiries.
De-escalated customer complaints
using specialized communication
techniques.
English, Intermediate
• Medical Billing (1 year)
• Microsoft Office (10+ years)
• Administrative experience (10+ years)
• Microsoft Word (10+ years)
• Medical terminology (1 year)
• Phone etiquette (10+ years)
• Quality assurance
• Time management (10+ years)
• Materials handling (3 years)
• Order picking
• Order picker (3 years)
• Microsoft Powerpoint (10+ years)
Certifications and Licenses
Driver's License
April 1987 to April 2028
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