Customer Service Pharmacy Technician
Resume:
ESMA BOHANNON
ENCINITAS, CA 92023
CELL 760-***-****
PROFESSIONAL DEVELOPMENT:
Pharmacy study for Tech license
Word, Excel, Powerpoint, Oracle based database
Agile Document control Database
Qumas, database system
EDUCATION:
Business School, Zurich/Switzerland
Finance graduate level studies at USD (San Diego)
Currently enrolled in licensing program for Pharmacy Technician
SKILLS:
Excellent communication skills, also speak fluent German (raised in Switzerland), Outstanding team player, Goal oriented, remarkable customer service skills
Glanbia Nutritonals
(Staffing agency Eastridge Workforce), Carlsbad, CA April, 2017- August, 2017
Data Specialist
Assisted with incoming calls for the Quality department
Helped identify Vendors and their concerns to be directed to the right department
Renamed and organized technical folders for their new database program Ariba
Created customized spreadsheets for all their global vendors and manufacturing contacts
Helped with vendor auditing process verifying certifications and required documentations for the compliance purposes
Assisted with the Hazard training and good manufacturing training
Created presentations for Distribution and Marketing purposes
City of Carlsbad, Carlsbad, CA August, 2016- January, 2017
HR Technician
Covered Receptionist and incoming calls to direct to departments
Assisted recruiters in creating online tests (using vendor software) for all positions
Created and modified HR automated test result or interview updates for candidates
Used Neogov (government database) to able all benefits forms interactive in the system for the candidates
Answered calls and prepared interview schedules for the front desk
Created Excel spreadsheets for all open positions for finance and budgeting
Supported recruiter to proctor and rate tests for all positions
Ionis Pharmaceuticals, Carlsbad, CA March, 2016- August, 2016
Quality/Assurance and Compliance associate
Assisted Manufacturing department for Product releases and component evaluation
Released new Products in Document Control system used in Qumas systems
Supported all Scientists for any archived data and research needs
Issued Batch records for the Manufacturing department
Supported lab team with necessary testing in chemical Compounds
Oversaw all necessary training for the procedures for new hire
Assisted with the Hazard training and good manufacturing training
Alphatec Spine, Carlsbad, CA June 2015- January 2016
Quality/Risk support
Assisted engineers to Review and write risk Management reports based on the risk Evaluation table
Reviewed each file at the attached Location and any redlines with the engineer
coordinated and set up Meetings to get the redlines consolidated, Engineers to take the lead
Assisted Engineers to determine Initial probability for Qualitative and Quantitative occurrence of Harm Definition table
Create Change orders using Agile (Oracle based platform)
Made sure, each department R&D Engineer, Manufacturing Engineer, Marketing, Quality Engineer approved in the Agile System
supported Compliance department to identify potential complaint such contact Information, Description of potential complaint, Description of the incident, Patient information, customer response
Requested product back to be returned to the Company using RMA (Return Material Authorization Number) for tracking purposes
assisted in MDR Reports and Vigilance Decision Tree Prior to Submission to the FDA
ESCANA GmBH- Zurich, Switzerland September 2014 - June 2015
Assistant to Founder
Answered incoming calls and provided customer service
Attended finance association (SECA- Swiss private equity corporate finance) meetings with companies in Biotech, cosmetics and technology
Assisted with business development strategies
Provided introductions to financial partners in the US market for the companies
Assisted with the company’s financial inquires and statements
SURGOPTIX- Princeton, NJ 2012-2015
Assisting in initial introductions for financial managers
Front liaison for financial strategies and developments
OVATION BIOSCIENCES-Emeryville, CA 2011-2013
Helped coordinate road show presentations to analysts, fund managers and potential investors
MAJI THERAPEUTIC- Princeton, NJ 2011- 2013
Helped coordinate road show presentations to analysts, fund managers and potential investors
TEARLAB, INC- San Diego, CA
Reviewed financial data and identified leads
Prepared summary reports and reviewed term sheets
Successfully managed short term bridge funding
US Bank, Private Client Group, San Diego September 2006 - January 2011
Personal Banker
Assisted private client department with deposits
Analyze line of credit and support credit decisions
Assist Markets president in marketing planning and incoming calls
Recommend banking products for clients to cater their needs
AMERIPRISE FINANCIAL CORP., San Diego, CA January 2003- September 2006
Formerly American Express Financial Corp.
Support Analyst
Supported analyst’s with Travel and covered all broker and client calls
Recorded, classified, and summarized financial transactions and events
Prepared Earnings spreadsheet for Analysts for investment purposes
Corresponded with Investor Relations department of companies for conferences
Created PowerPoint presentations for marketing purposes
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