Customer Service Production Operator
Resume:
Funicello Y. Handy
Charlotte, NC *****
*************@*****.***
WORK EXPERIENCE:
September 2022 – September 2023 3M, Charlotte, NC Production Operator
•Tie bobbins to machines to produce material for medical devices and industrial.
•Solve fabric issues when machines tangled up fabric.
•Key in information to computer
•Label material and doff for oven.
August 2021 – March 2022 Reynolds, Charlotte, NC Production Operator
•Take cups off molding line.
•Put cups in feeding machine to be distributed into plastic bag and packed for shipping.
•Pack holiday cups into pallet organized and ready for shipping.
July 2019 –March 2020 Continuum Global, Cary, NC Customer Service Agent
•Receive in bound calls, answer questions about customers Aetna insurance benefits.
•Contact providers if need to on customers behalf.
•Appeals/Grievances when need to
•Follow up on claims /reimbursements for Aetna customers.
•Resolve patient complaints by finding problems and coordinating proper corrective action.
June 2019 –April 2021 FedEx Ground, Durham, NC Package Handler
•Load and unload packages, boxes, and general freight.
•Sorting of packages of varying sizes and weights by hand, including lifting, pushing, pulling, carrying, scanning, placing packages, as well as physical bending, twisting, kneeling in a safe and efficient manner
November 2018 – March 2019 CVS Specialty Pharmacy, Raleigh, NC Pharmacy Service Representative I
•Responds to telephone inquiries and orders from homecare patients and referral sources.
•Processes telephone orders by preparing patient paperwork.
•Verifies insurance and/or other method of payment.
•Accurately keeps files of all patient account profile information and referral source data.
•Resolve patient complaints by finding problems and coordinating proper corrective action.
August 2016 – April 2018 Alorica, Rocky Mount, NC Customer Service Representative
•Answer inbound calls in a call center and process medication orders and reach sales goals.
•Use communication skills in listening to and resolving issues.
•Document updated information into customers account and processing credit card payments over the phone.
•Make outbound calls to reach sales goals.
•Maintain escalated phone calls from customers.
•Always make perfect attendance
•Always make outbound calls to reach sales goals
•Top sales performer
Funicello Y. Handy
Charlotte, NC 28269
January 2003 – March 2012 Reid’s Health Care, Wilson, NC Office Manager/Representative
•Perform administrative, clerical, and human resource management also includes visiting clients’ homes and distributing payroll.
•Following up on service provided by health care.
•Once a month report on visiting client home
•Answer telephone, customer service, fax client information to doctor office for approval.
SKILLS/QUALIFICATIONS:
•Experience in teaching, and great customer service, very compassionate and caring person
•Excellent verbal and written communication skills, good organizational and networking skills
•Excellent people motivating skills.
EDUCATION:
May 2015-Associate of Applied Science, Medical Assisting, Pitt Community College
May 1988 – Diploma in General Office, Wilson Technical Community College
July 2011 – State of North Carolina Career Readiness Certificate, Pitt Community College
ACTIVITIES:
May 2013 Pitt Community College Inducted to National Society of Leadership
November 2013 served as a volunteer with Salvation Army for Toys for Tots
REFERENCES: Available Upon Request
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