Customer Service General Manager
Resume:
Janine Q. Cabinta
**** ****** ***** ********* **********,94533
**********@*****.***
Summary
● Self-determined and responsible
● Ability to work on busy environment
● Team Player
● Easily overcome difficulties
● Can speak English, Tagalog & Pangasinan
● Positive Attitude
Work Experience
Shift Leader/Barista/Cashier
Soda Canyon 2.0 - Napa, CA
March 2023 to May 2024
● Train and mentor new employee to bring up speed and work with established employees to improve performance.
● Monitor customer and kitchen areas and reallocate staff duties to maximize coverage,efficiency and customer service.
● Answer customers questions and resolves issues promptly.
● Developed procedural and manual for store closing to improve cleanliness and readiness for next opening.
● Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
● Managed inventory levels to prevent shortages or excesses of coffee beans, milk, syrups, and other supplies.
Shift Leader/Barista/Cook/Cashier
RYLO Management - Oakland, CA
January 2015 to December 2022
● Prepares food and specialty coffee and tea beverage in fast-paced environment.
● Played integral team role to efficiency complete orders and maintain the café’s pristine conditions and orderly workflow.
● Cash Handling: Charging and giving change to customer; counting cash register and employee tips.
● Train new serving staffs and motivate all employees through on-going programs in sales.
● Maintain timekeeping and personnel records.
● Receive complaints and resolves problem.
● Always mindful of sanitation and safety considerations when handling food.
● Prepared and cooked pizzas according to established recipes and customer preferences. Server
Airist Company - Burlingame, CA
January 2017 to December 2018
● Cleaned and reset tables promptly and efficiency for incoming customers.
● Passed food orders through kitchen staff clearly and quickly.
● Prepare room for dining and maintain table setting.
● Assisting guest to their tables.
● Maintained full product knowledge of menu and specials. Home Care Worker-San Francisco, CA
January 2013 to December 2015
Caregiver
● Provide care to elderly in professional and compassionate manner. Duties includes meal preparation, personal hygiene and administering medication according to prescription schedule. Manager
I Cabinta Trading and Enterprises (Family Owned)- Philippines
● Responsible for cash management issues, maintaining accurate stock(including ordering, delivery checks and wastages.)
EDUCATION
Bachelor of Hospitality Management
University of Pangasinan(2008-2012)
Arellano Street, Downtown District, Dagupan City, Philippines Ednas School(2004-2008)
Dagupan City, Philippines
Reference
Meesun Boice
Soda Canyon Store General Manager/Store Owner
4006 Silverado Trail, Napa,CA 94558
Malen Lagarto
Tay Ho Oakland General Manager
1 Airport Dr. Oakland, CA 94621
Sherlyn Torres
Airist Company General Manager
1316 El Camino Real Burlingame CA 94010
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