Restaurant Server High School

Katrina Crizlle Valdez

* */* **** ****, Keaau, HI 96749 • 808-***-**** • **********@*****.*** • WWW: About Me Professional Summary

Dynamic and results-driven Restaurant Server from Lam's Garden, adept in enhancing customer satisfaction and managing high-volume transactions with precision. Excelled in relationship building and POS system operation, significantly contributing to team success and customer loyalty through exceptional communication and problem-solving skills. Proven track record in training staff and streamlining operations for peak efficiency.

Skills

• Customer Satisfaction • Organization

• Exceptional communication • POS System Operation

• Detail Oriented • Professional Appearance

• Relationship Management • Hospitality service expertise

• High Energy and Stamina • Transactions and Cash Handling

• Relationship Building • Teamwork and Collaboration

• Problem-Solving • Time Management

Work History

Restaurant Server, 06/2021 to 09/2024

Lam's Garden – 172 Kilauea Avenue, Hilo, Hawaii 96720

• Cultivated warm relationships with regular customers.

• Maintained a clean and welcoming dining environment for guest comfort and enjoyment. Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.

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• Greeted new customers, discussed specials, and took drink orders.

• Worked with POS system to place orders, manage bills, and handle complimentary items. Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.

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• Enhanced customer satisfaction by providing attentive and personalized service during busy shifts. Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.

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• Trained new hires on restaurant policies, procedures, and exceptional customer service standards. Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

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Education

High School Diploma: 05/2021

Keaau High School - 16-725 Keaau-Pahoa Rd, Keaau, HI 96749

• summa cum laude graduate

• Upward Bound Student at University of Hawaii at Hilo- specialize in Math and Science program. Languages

English

Full Professional

Filipino

Native or Bilingual

Ilocano

Native or Bilingual

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