Customer Service Support

JESSICA GARZA

San Antonio, TX *****

*****************@*****.***/210-***-****

SUMMARY

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues SKILLS

Scheduling

Account updating

Complaint resolution

Opening and closing accounts

Typing proficiency

Credit card payment processing

Microsoft PowerPoint

Spreadsheets

EXPERIENCE

Customer Service Representative / PRG Asset and Recovery-San Antonio, Texas 08/2013-12/2022

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner. Maintained detailed records of customer interactions, transactions and comments for future reference.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Developed strong customer relationships to encourage repeat business. Kept records of customer interactions or transactions, thoroughly recording details of inquiries. Collected deposits or payments and arranged for billing. EDUCATION AND TRAINING

Some Collage: Billing And Coding

Ultimate Medical Academy-Clearwater, FL

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