Customer Service Agent

Ami Connolly

**** ******* ******* ****, *********, TN 37914

Cell: 865-***-**** **********@*********.***

Professional Experience

AMERICAN AIRLINES Customer Service Agent at Knoxville Airport) Nov 14, 2023 – present

AVFLIGHT (Contractor for Frontier/Allegiant Airlines at Knoxville Airport) May 15, 2023 – Oct 16, 2023

Airport Customer Service Agent for Frontier Airlines

AMC ENTERPRISE, LLC (SELF-EMPLOYED) - Knoxville, TN May, 2022 - present

Client : DENSO Manufacturing, Toyota Tsusho America Inc. JTEKT Automotive,

Provide Japanese/English Language assistance for document, on-site, telephone meetings

[SPECIAL SKILLS] automotive part technical translation/ PLC comment translation

DENSO MANUFACTURING TENNESSEE, INC.- Maryville, TN

Sept 2020 to Jan 2021(called back but laid off again due to project delay due to Covid-19)

DENSO MANUFACTURING TENNESSEE, INC.- Maryville, TN

Contractor: Japanese bilingual coordinator for machine installation projects, May 2013 to May 2020(laid off due to Covid-19)

Translate technical documents (mechanical and electrical drawings, specifications, operation manuals, program/PLC comments, presentation material ) from Japanese to English and

from English to Japanese

Specialize new machine installation projects to facilitate cross-functional team of Japanese and American engineers/technicians; review and edit operational manuals

Provide bilingual technical trainings/assessments throughout DENSO campus

EXECU TRAIN OF KENTUCKY - Lexington, KY

Part time: Software application trainer for Covenant Health (Knoxville location) 2012 to 2014

KNOX COUNTY SCHOOL SYSTEM - Knoxville, TN Substitute teacher (K-12) – 2006 - 2012

TRW FUJI VALVE, INC.- Sevierville, TN (2008-2012; 1989-1997)

Bilingual Customer support for Automotive OEM(Toyota, Honda, Nissan, GM, Ford) 1989-1997

OOZX USA, INC. – Knoxville, TN

Bilingual Administrative Assistant (1st Tier supply of engine components) 1997-1998

TATEHO AMERICA INC. – Greeneville, TN

Bilingual Administrative Assistant (Chemical material) 1987-1989

Education & Personal Profile

UNIVERSITY OF TENNESSEE, Knoxville, TN (B.S. in Marketing)

LINCOLN MEMORIAL UNIVERSITY, Harrogate, TN (A.S. Computer Science, 1984)

ST. DOMINIQUE CATHOLIC SCHOOL (K-12), Tokyo, Japan – graduated 1981

-Born and raised in Tokyo, Japan

-Resided in US since 1981 and naturalized in 1994

-Fluent in Japanese and English at native level

-Married with four children

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