Customer Service

Denise C. Kiernan

*** ***** *******, *********, ** 08056

Cell: 856-***-**** Email: **************@*****.*** ADMINISTRATIVE & PROFESSIONAL SKILLS:

Medical Terminology, Medical Law & Ethics, Patient Relations, Scheduling, Insurance, Transcription, Dictation, Customer Service, Sales, Marketing, Business Development, Accounting, Microsoft Office Suite (Word, Outlook, Excel, Access, PowerPoint, Publisher), Typing 65 wpm. EDUCATION:

Harris School of Business, Cherry Hill, NJ, Professional Medical Assistant Graduate of Gloucester County College, Sewell, NJ, Associates Degree Temple University, Philadelphia, PA, Real Estate Fundamentals & Real Estate Practices Certificate

EXPERIENCE:

07/2023 to 3/29/2024 – Patient Scheduler Specialist RELIEVUS, 400 Laurel Oak Road, Suite 101, Voorhees, NJ 08043 Answer inbound calls and making outbound calls to patients, nurses and doctors. Answer texts, and emails. Schedules and confirms appointments, verify patient insurance information, and inputs customer information into various company systems. Organizes workflow and appointments. 11/2022 to 2/2023 – Customer Service Representative ADVANCED ENT, 1020 Kings Highway, Cherry Hill, NJ 08034 Answer inbound calls and making outbound calls to schedule patient appointments, verify patient health insurance information, and document information into various systems. 6/2013 to 02/2017 – Inbound Call Center Transfer Agent DUKE TELESERVICES, 15 East Centre Street, Woodbury, New Jersey 08096 Answer inbound calls and handle requests telephonically, transfer calls to appropriate department, providing customers with request information, and document all call requests according to standard operating procedures.

02/2007 to 6/2011 – Executive Assistant – Independent Contractor CONTEMPORARY STAFFING SOLUTIONS, 1819 JFK Boulevard, Philadelphia, PA 19103 Employed as an Independent Contractor and performed a wide range of administrative and secretarial duties including dictation, transcription, scheduling meetings and appointments, producing correspondence, reports, and spreadsheets using Word and Excel, updating databases using Excel and Access, and interfacing with all levels of management and staff. 04/2004 to 01/2007 – Executive Assistant

JEVS HUMAN SERVICES, 1845 Walnut Street, Philadelphia, PA 19103 Assisted the Vice President of Business Development, Marketing and Strategic Planning with budget planning and reconciliation, maintaining calendar and scheduling appointments, dictation, transcription, preparing sales proposals, ordering supplies, coding invoices, contract management, event planning, and landlord/tenant relations.