Quality Control Assurance

Catherine Bowes

West Chester, PA ***** 610-***-**** ****************@*****.*** linkedin.com/in/catherinebowes/

Quality Control Engineer

Accomplished Quality Control professional that excels in applying Agile methodology, fostering stakeholder relationships, and enhancing project clarity and execution. A hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Specializes in technology product ownership and quality assurance with a proven track record of delivering multiple major technology products within timelines and budgets and ensuring product quality through comprehensive testing methodologies.

Operates well in both individual and team capacities, leveraging a seasoned work ethic to quickly adapt to different processes and drive company objectives.

Skills

Risk Assessment Agile Methodology Product Planning User Story Planning Stakeholder Relationship Management Problem Identification Budget Management Problem Solving Adaptability

Professional Experience

Iron Mountain May 2010 - April 2024

Technology Product Owner (January 20, 2020 -April 2024)

Managed stakeholder relationships by providing regular updates on project progress and addressing any issues promptly.

Created user stories and acceptance criteria with stakeholders to ensure clarity of requirements.

Collaborated with developers and testers to verify requirement were understood, interpreted, and correctly executed.

Led the successful delivery of multiple major technology products within the specified timeline and budget, contributing to company growth and customer satisfaction.

Quantity Assurance Engineer (May 2010-December 2019)

Ensured the quality and reliability of products through comprehensive testing methodologies and performance monitoring.

Created and maintained comprehensive test plans, test cases and defect tracking systems to ensure product quality, reducing post-release defects, and improving overall product quality.

Conducted periodic checks on production systems, contributing to a decrease in application downtime.

Participated in sprint planning meetings and provided input on how to incorporate QA activities into each sprint cycle.

Developed and implemented standardized QA processes and best practices, resulting in an increase in overall alignment with Agile methodologies.

Additional Relevant Experience

Iron Mountain

Billing and Conversion

Investigated and resolved complex billing scenarios. Maintained current knowledge of relevant laws, regulations, policies, procedures, and standards pertaining to billing processes.

Successfully completed the conversion of acquired businesses into the billing system to streamline operations.

Created training documentation for new employees to support on-site training.

Reviewed contracts for accuracy prior to issuing invoices for services rendered.

Certifications Education

Cabrini University, Radnor, PA

ISTAB Certified Tester

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