Supply Chain Quality Control

Y Ngoc Nhu Hoang, MSc.

Email: **********@*****.*** Phone: 949-***-****

Professional Summary

Knowledge and experienced within supply chain management and operation with over 6 years in instructor and researcher position. Proficient in leveraging Microsoft Excel and advanced statistical tools such as R, SPSS, and Python to drive data- informed decision-making. Experienced in customer-facing environments, with a strong aptitude for problem-solving, logical analysis, and optimizing business operations. Strong ability to collaborate across teams and adapt to dynamic business environments.

Key Competencies

• Data Management & Quality Control: Expertise in constructing, maintaining, and validating study databases.

• Statistical Analysis: Proficient in applying basic and multivariate statistics, including hypothesis testing, regression analysis, and structural equation modeling.

• Research Design: Strong understanding of research methodologies, including experimental and non-experimental designs.

• Statistical Software: Advanced proficiency in R, SPSS, Python, AMOS, Vensim PLE, and QM for Windows.

• Data Visualization: Skilled in creating graphs, tables, and dashboards to effectively communicate statistical findings.

• Collaboration & Communication: Experience working with interdisciplinary teams and summarizing complex analyses for academic and non-academic audiences.

• Optimization Problem Solving: Skilled in solving production planning challenges, optimizing resource allocation and scheduling with tools like Microsoft Excel and QM for Windows. Technical Skills

• Programming Languages: R, Python, SQL

• Statistical Software: SPSS, AMOS, Vensim PLE, QM for Windows

• Data Visualization: Microsoft Excel, Power BI

• Office Applications: Microsoft Office Suite, Google Workspace Professional Experience

James R. Glidewell, Dental Ceramics, Inc.

Quality Control Specialist January, 2024 – Present

• Perform thorough inspections of dental products at various stages of production to ensure adherence to quality standards and specifications.

• Collaborate with production teams to identify and address defects or non-compliance issues promptly.

• Develop and implement quality assurance protocols and documentation procedures.

• Monitor production processes and workflows to ensure consistent quality output.

• Conduct routine audits and participate in continuous improvement initiatives to enhance product reliability and reduce errors.

• Assist in developing solutions to quality challenges and contribute to root cause analysis to prevent recurrence. University of Economics Ho Chi Minh City, School of International Business - Marketing, Vietnam Researcher August, 2016 – Present

• Developed and implemented research projects focused on Risks Assessment and Management in Supply Chain and Operation, Business Performance Improvement, Customer Insight.

• Developed and maintained study databases, ensuring data accuracy and integrity through QA/QC processes..

• Applied advanced statistical techniques to analyze complex datasets, producing visual tools and dashboards that highlighted key insights.

• Provided statistical consultation and tailored analysis for research teams, contributing to the successful formulation of statistical sections for manuscripts and grant applications.

• Published 15 research papers in international journals, emphasizing the application of statistical methods in social sciences. (https://www.researchgate.net/profile/Nhu-Y-Hoang) Primary Lecturer August, 2016 – Dec,2021

• Instructed undergraduate courses on Supply Chain and Operations Management, enhancing students' understanding of forecasting, demand planning, production and optimization decision making; and Management Science, emphasize in solving optimization issues related to Transportation and Inventory management

• Developed and implemented curriculum in collaboration with international institutions, ensuring alignment with international standards.

• Supervised student research projects, focusing on practical problem-solving and data-driven decision-making. Education

University of the West of England Bristol, United Kingdom MSc. International Management 2014 - 2016

B.A Business Studies with Accounting and Finance (Honor) 2012 - 2014 International University Ho Chi Minh City, Vietnam B.A Business Administration 2010 - 2012

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