Front Desk Payment Poster

TONYA MARTIN

EXPERIENCE

Payment Poster **** - **22

Southeastern Retina Associates Chattanooga, TN

• Responsible for daily posting of Lockbox, Electronic Remittances and mail payments as well as balancing worksheet and delivering to Corporate Billing Manager for deposit recording

• Accountable for the daily preparation of deposit for check payments and the daily posting of correspondence

• Responsible for recognition of incorrectly processed claims and/or payments

• Answer incoming calls from patients, front desk staff and clinical staff as needed in assisting in what may be necessary to satisfactory resolution of the issue

• Processing patient credit card payments via phone

• Post unapplied credits to patient account balances

• Other duties as assigned

Charge/Payment Poster 2005 - 2013

Physician Practice Resources Chattanooga, TN

• Key charges and payments

• Responsible for spooling claims to insurance companies

• Responsible for month end reports

• Help answer multiple phone lines from patients and clients Data Conversion Operator 2002-2005

United States Postal Service/Chattanooga Remote Encoding Center Chattanooga, TN

• Keyed time sensitive live mail throughout the world via T-1 lines

• Maintained 98% accuracy level with minimum keystrokes per hour

• Proven to be a team player to insure mail was keyed in a timely manner Benefit Anaylist 2001-2002

Cigna Chattanooga, TN

• Worked with new accounts to determine claim, premium and financing structure, and to load that information into the computer system to ensure accuracy in claim processing and billing

• Participated on the Working Well Living Well Committee

• Maintained over 40 middle market legacy and end state accounts

• Trained in transformation and migration

• Created, edited, and published Phase 1 Master Structure Document (MSD) for new accounts which included all claim payment eligibility

• Mapped RxPrime for new renewal business

• Determined the impact of plan revisions on account structure

• Received Circle of Excellence Award for hard work on projects for manager 423-***-**** ~ 4706 Maryland Drive, Chattanooga, TN 37412 ~ *******@*******.*** TONYA MARTIN

EDUCATION

Chattanooga State

General Courses 1988-1989

East Ridge High School Graduated:1988

SKILLS AND ABILITIES

• Proficient in Microsoft Office Programs – Word, Excel, PowerPoint, etc.

• Outlook

• Proclaim

• ICD-9

• Experienced with Medical Terminology

423-***-**** ~ 4706 Maryland Drive, Chattanooga, TN 37412 ~ *******@*******.***

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